Help Forums

Just as title says. I am looking to cancel after accidentally upgrading to a new plan. I did not know you guys hide the downgrades when selecting plans. I have been with docusign for three years; what happened to the customer service at this company? This is absolutely ridiculous.I’d like to cancel my plan, I’m within 30 days of purchasing it and it’s a yearly subscription so I’d like a full refund. The ridiculouly useless chat bot tells me to open a support case, however there is no way to log in to the support website.P.S I am heavily involved in social media in the real estate industry and will be discussing your absurd new business practices in my next posting/podcastThank you

As of the past few days, I am receiving the message, ‘no results found’ when I enter an email address in the search bar for completed documents. However, I can find the document if I scroll through the pages of completed files that are listed.  Why is this occurring all of the sudden?  It is making it difficult to recall signed files that I need to retrieve.

When I have more than one copy recipient, an error will be reported. it will tips “The specified envelope has duplicate recipients”

I can’t create a Docusign developer account - when filling out the form and submitting, the subsequent “clock” just spins and spins forever.  Have tried two computers and two different browsers.    I’ve seen some other mentions of this issue but no resolution. help?The api response like thie  {"id": "abc","done": false,"state": "abc","challenges": ["ActionRuleEngine"],"version": 1}

When sending to an Agent, DocuSign presents a popup allowing the agent to provide name and email of the recipient along with a Private Message to the customer.Is there a way to disable this feature? We would rather not want Agents to be allowed to send private messages. When the customer receives the DocuSign document and they open it, they are presented with an Electronic Disclosure popup, where the same Private Message is placed on this popup and saying it is coming from the User Account of the one sending the document and not from the Agent that placed the actual message. Is there a way to not have the Private message on the Disclosure, and if not can it be configured to say that it came from the Agent rather than the User Account?

My company uses DocuSign to complete legal applications related to foster parent licensing. Since there are so many required documents, we break them into “packets” of multiple documents to be completed in stages. A staff member wanted to know if it was possible for a recipient to return a packet even if not all of the forms are complete. I imagine this could be accomplished by making all the fields optional, though this would likely result in a large number of forms being completed erroneously. If anyone has any ideas on how to better structure our envelopes, I would be grateful. Thank you.

My docusign webhook api calls work in developer account but they fail in prod account giving me KeyErrors in prod. Why is it different and when was this change made?Here’s how the dev response looks like: ``` {"status": "completed","documentsUri": "/envelopes/8554a84b-c12e-4d66-a3ae-asdasasd/documents","recipientsUri": "/envelopes/8554a84b-c12e-4d66-a3ae-asdasasd/recipients","attachmentsUri": "/envelopes/8554a84b-c12e-4d66-a3ae-asdasasd/attachments","envelopeUri": "/envelopes/8554a84b-c12e-4d66-a3ae-asdasasd","emailSubject": "Please review your solar contract","envelopeId": "8554a84b-c12e-4d66-a3ae-asdasasd","signingLocation": "online","customFieldsUri": "/envelopes/8554a84b-c12e-4d66-a3ae-asdasasd/custom_fields","notificationUri": "/envelopes/8554a84b-c12e-4d66-a3ae-asdasasd/notification","enableWetSign": "true","allowMarkup": "false","allowReassign": "true",

Hello,I am currently working with DocuSign CLM and would like to customize the task view for users.Specifically, I would like to ask:Is it possible for individual users or administrators to add custom attribute fields (such as “Transaction amount”, "Document Type" or "Requested By") as columns in the task view?Any guidance you could provide on this setup would be greatly appreciated.Thank you very much.

Hi everyone,I'm using the eSignature REST API v2.1 and enabling "transformPdfFields": true to automatically convert PDF AcroForm fields into DocuSign tabs.What I’ve noticed is:In the original PDF, some text fields are center-aligned.After transformation, those fields become left-aligned, and there seems to be no way to restore the original alignment.My questions:Is there a current way (via tab properties or metadata) to re-align or preserve the original alignment of transformed fields?Is there a plan to allow alignment options (left, center, right) on transformed tabs in the future?Thanks!  

How can I make it so that the people I share access with on DocuSign can only see the documents I’ve sent for signature, and not the ones I’ve received to sign?

I cannot find the option to claim a domain in DocuSign developer account 

Hi DocuSign Community,I'm working on an integration where I need to detect when the first recipient (vendor) signs a document so I can trigger a specific workflow (update status, send notifications, etc.).However, despite configuring my DocuSign Connect webhook to include recipient-signed and recipient-completed, I only receive the envelope-completed event, and never any recipient-level ones.🔧 My Setup: I’ve registered a webhook using the POST /accounts/{accountId}/connect API. events configured:  jsonCopyEditevents: [ "recipient-signed", "recipient-completed", "envelope-completed", "envelope-declined", "envelope-voided" ] The webhook URL is a secure public HTTPS endpoint (not localhost/tunnel). Routing order is sequential:

Both the prod and developer docusign account have exact identical structure. Can anyone please help? This is blocking a lot of our customers and this is very high priority.this is my prod account envelope request structure → { "emailSubject": "Please review your solar contract", "documents": [ { "documentBase64": "", "name": "Solar Contract", "documentId": "1", "file_extension": "pdf", } ], "recipients": { "signers": [ { "email": "neel@xyz.com", "name": "neel patel", "phone": "(44)", "recipientId": "1", "routingOrder": "1", "clientUserId": "1000", "tabs": {"signHereTabs": [{"xPosition": 199, "yPosition": 176, "

Hi Everyone!Situation:I have the Document ID already saved. Using this ID, I would like to retrieve the document from the Document folder into the CLM Flow, and then combine it with the current PRAM document using the "Combine Documents" step in DocuSign CLM.Could you please guide me through the steps to accomplish this? Any suggestions? 

I'm trying to get a document signed remotely, and DocuSign and IDNow can't seem to figure out the new US passport. My husband's passport is still the last edition, with the paper pages, and his passport was accepted and verified immediately. I recently renewed mine, and it has the hard plastic "page" with my information on it, and when I try to take a picture of it, DocuSign tells me to get a better picture, use a different angle, etc... I tried using my husband's phone since he had no issue, but to no avail. We both tried our driver's licenses first, and those had the same issue as I'm having with my passport. Is there a solution to this?

Hey guys!I’m getting this error: “The envelope allowance for the account has been exceeded” when we try to send more envelopes using our Developer account. Seems to be a known issue but I couldn’t find a solution for it. We sent 1000 testing envelopes this month, so I’m wondering if “Unlimited” actually means 1000.  Does anybody knows?   

Help please.  I have been trying to send Docusign packets for 3 days now and I keep getting the error message, “We’re having trouble loading this information.  Try again”I can seem to find any customer service person to help me either.

How do I cancel an account on behalf of a deceased account holder? The annual real estate account ($240) just billed. I cannot login to his account to request a callback from customer support and cannot find a number to call support directly.

🎉 Big news from the Docusign developer team—we’re honored to be named a 2025 Postman Champion Award winner! This recognition means a lot to us. Over the past year, we’ve focused on making our APIs easier to work with, more reliable at scale, and better supported with tooling and documentation. Whether you're embedding Docusign into your workflows or building complex integrations, we aim to make that experience as smooth and developer-friendly as possible. I had a fantastic time participating in this year’s POST/CON. The event was filled with in-depth technical sessions, and two topics particularly stood out: scaling APIs for performance and reliability, and fostering strong, authentic developer relations by providing developers with interactive content and tools built from developer feedback. These are areas the Developer Advocacy team deeply cares about, and observing how other teams tackle them has spar

How to enable DS Email Shield for an FAA document signature?

I would like to see an option for United Kingdom Drivers License when verifying my ID, the only UK ID options available are Passport, if a person does not have a passport or it is out of date, they could use a valid Drivers license instead. Please get this set up ASAP as I have important stuff to sign!!!???

Looking for documents I signed in the past using this email,  but they aren't showing up.   I can't open a support case because I don't have a paying account.   I have solar panels and Meraki has abandoned helping us when it was in our contract so now I need it for legal reasons. I logged in but documents in looking for aren't showing up.   I have the email from Meraki Solar from 2020 and it had a security code of 3F4291B6BB1A420983A15DD678FC0FA82 that it listed in original email to use when signing. 

Hello - Please Please help me! I have been working on this for 2 full days and i could cry! I have 100 x Deed of Novations to send to employees before the COB today. The “Deed” Document is pretty straight forward it just needs the following fields merged from a CSV file i have all set upI want the below 3 fields to be populated before it gets sent to the employee Employee Full Name Employee Address Employee Commencement DateThen I just need standard - Signature, Name and date signed. These are the only bits I need the employee to fill out.I have watched so many videos to try work this out and I just cant - I cant get the bulk CSV file to import but it doesn't populate the document even when i put the “matching fields” listed above in. every time I send it goes to everyone but has no prefilled information or prompt to sign.I live in Australia i am that desperate i happy to pay someone to talk me through this!

  Ever wondered whether vibe coding has a place in building Docusign integrations? I experimented with the Docusign Developer AI Assistant for VS Code to find out whether I could vibe code my way to an embedded signing session and I was pretty surprised with the results.Want to try it out yourself? Learn more about the Docusign Developer AI Assistant and let us know your thoughts! https://developers.docusign.com/tools/visual-studio-code-extension/

Is there a limit to the number of documents I can attach to an envelope? Thank you.