Add verification type to a recipient using Power Automate for Verification Type : ID Verification and Phone Authentication

verification workflow - under dropdown I cant see any information.

Manually I am able to key in the Phone and SMS authentication (country code and number) under Identity verification of DocuSign app. But with Power Automate getting issue - its a roadblocker to my process.

I tired to pass - recipient guid, envelope id, recipient id under verification workflow in Add verification type stage and got error : IDENTITY_WORKFLOW_INVALID_ID.

Then I passed “Phone Authentication” under workflow ID as suggest here but got error - The request body is missing or improperly formatted.

Does the DocuSign power automate connector does not support ID verification and Phone Authentication features?

Hello ​@shabnamsinha,

Thank you for reaching out in the DocuSign Community.

Yes, DocuSign Power Automate supports both ID Verification and Phone Authentication features.

Before using these, please check the following:

1. Plan Eligibility: Confirm whether your current DocuSign plan includes these authentication options. You can review available plans and features here: DocuSign Plans and Features

2. Feature Enablement: If your plan includes them but you still can’t access these options, they might not be enabled yet. In that case, please contact your DocuSign Administrator to review your account settings.

If you’re not an admin user, your admin can open a support case to request enabling these features: Contact DocuSign Support

For more details on these authentication methods, you can also check:

DocuSign ID Verification Overview

DocuSign Phone Authentication Overview

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Best regards,

Marco | DocuSign Community Moderator
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