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Question

sending a document and the business name appear instead of the person that should sign the document.

  • November 14, 2025
  • 2 replies
  • 14 views

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My documents keep coming back signed as the business name instead of the authorized signer.  The recipient said that the business name is showing up.  How do I make sure the correct name is showing up for them to sign?

2 replies

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  • Community Moderator
  • November 18, 2025

Hello ​@Joyus56,

Thanks for reaching out, and welcome to the Docusign Community!

To help us investigate this issue further, could you please provide the Envelope IDLocate a Docusign envelope ID

Once we have this information, we’ll be able to take a closer look and assist you more effectively. Looking forward to your reply!

 

Best Regards,

Jenny | Docusign Community Moderator


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  • Community Moderator
  • November 27, 2025

Hello ​@Joyus56,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

 

Best Regards,

Jenny | Docusign Community Moderator