sending a document and the business name appear instead of the person that should sign the document.

Forum|Forum|9 months ago
November 14, 2025
2 replies
124 views

My documents keep coming back signed as the business name instead of the authorized signer. The recipient said that the business name is showing up. How do I make sure the correct name is showing up for them to sign?

J

Jenny.Martin

Community Moderator

Hello @Joyus56,

Thanks for reaching out, and welcome to the Docusign Community!

To help us investigate this issue further, could you please provide the Envelope ID? Locate a Docusign envelope ID

Once we have this information, we’ll be able to take a closer look and assist you more effectively. Looking forward to your reply!

Best Regards,

Jenny | Docusign Community Moderator

J

Jenny.Martin

Community Moderator

Hello @Joyus56,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best Regards,

Jenny | Docusign Community Moderator

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