How do I actually go live? Repeatedly declined in a circle.

Forum|Forum|8 months ago
November 24, 2025
1 reply
102 views

We are attempting to Go Live and moving our developer integration key to production, however we have been systematically declined every time for… not having a production key.

How are we supposed to provide a key which we are applying for?

karan.kaushik

Docusign Employee

Hi @saga, welcome to the Docusign community!

You’re likely being declined for a different reason. I’d recommend reaching out to our support team via the support portal so we can have this looked at and get your integration key promoted.

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