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Question

How do I actually go live? Repeatedly declined in a circle.

  • November 24, 2025
  • 1 reply
  • 12 views

We are attempting to Go Live and moving our developer integration key to production, however we have been systematically declined every time for… not having a production key. 

How are we supposed to provide a key which we are applying for? 

1 reply

karan.kaushik
Docusign Employee
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  • Docusign Employee
  • November 25, 2025

Hi ​@saga, welcome to the Docusign community! 

 

You’re likely being declined for a different reason. I’d recommend reaching out to our support team via the support portal so we can have this looked at and get your integration key promoted.