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Question

How to Update Administrator when the current Administrator left the Company?

  • November 17, 2025
  • 2 replies
  • 13 views

Our administrator is no longer with the company, and we need to assign a new administrator. How can we accomplish this?

2 replies

Pawan Gangwani
Digital Leader
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Hello ​@smess 

Welcome to the Docusign Community!
 

I understand you are in need of assigning DocuSign admin responsibilities to a new Administrator.

This can be done by adding the new Administrator as a User with the DS Admin permission profile. DocuSign allows multiple admins on an account, in fact, it is considered best practice to have more than one. Once the new Administrator activates their license through the email invitation, they can remove the previous administrator who is no longer with the company, if needed. Add Users to Accounts

Please let us know if you need any further assistance with this.

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  • Community Moderator
  • November 24, 2025

Hello ​@smess 

How are you? I'm checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you have any problems, we're happy to help you with them here. Wishing you a smooth rest of your day!

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Sincerely,

Ma. Cassandra | Docusign Community Moderator

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