Google Add-on unexpected error

Question

When trying to sign a document via Gmail or GDrive using the Docusign eSignature for Google Workspace add-on I’m getting “DocuSign encountered an unexpected error. Please refresh and try again or contact support.” error message. Clearing cache, switching network, using a different browser doesn’t help. The add-on  installed by admin and is allowlisted.

Melanie.Panguito · Accepted Answer

Hi ​@PS_f18,Thanks for getting back. I would suggest that you disconnect the integration and log in again, or uninstall and reinstall the add-on.Additionally, please make sure pop-up blockers are disabled or set to allow pop-ups for Gmail to use the DocuSign eSignature add-on. Alternatively, you can create an exception just formail.google.com—see your browser's help documentation for details on managing pop-up settings.If these steps don't address the situation, feel free to contact customer support👉Important Changes to Docusign SupportMeanwhile, you can continue signing documents via the email notification linkor directly through your Docusign account👉How do I sign a Docusign document?Let us know if you have questions— we're here for you!Melanie| Docusign Community ModeratorIf this helped clarify things, feel free to Like👍and click "Best Answer"

Melanie.Panguito · Answer

Hi ​@PS_f18,Welcome to the Docusign Community—glad you checked in!It's really disappointing when things don't work as expected, despite following all the usual steps. We're sorry for the hassle and know that we're here to help you move forward.Favor, could you please confirm that the steps from the articlewere followed👉Overview - DocuSign for Google Workspace. If so, please walk us through the exact process you took leading up to the error.If you have a screenshot of the error message or the envelope id,that would be very helpful. Also, have there been any recent modifications to your account or settings? Lastly, do you experience any issues when signing documents directly from the Docusign web application?Looking forward to your update—we're here for you!Regards,Melanie| Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.