Docusign Custom Email Domain for Demo environment & How to Test in DEMO

​@Norman Foster 

• Yes, you can set it up in demo first. Use a separate subdomain for demo. Use a different one for production.

• Self‑service if you’re an Organization Admin and the feature is visible in Admin. You can hold Org Admin in both demo and prod.

• Demo setup flow:

  1. Claim your root domain in Admin.

  2. Enable the Custom Email Domain feature.

  3. Add a demo subdomain.

  4. Add the DNS records DocuSign gives you (CNAME for DKIM, TXT for SPF, MX).

  5. Verify, add the sender address, link it to the demo account, and send a test.

• When to open a support ticket: the feature is missing in demo, your plan isn’t provisioned for it, or you hit domain mapping issues.

• Scope: This only changes the From name and address on DocuSign emails. It does not change DocuSign URLs.

Hello ​@Norman Foster,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Best Regards,

Jenny | Docusign Community Moderator

If I’ve already claimed a domain, for example, domain.com, in my Production docusign instance, it won’t let me claim that same domain (not talking subdomain here) in the demo org I have. 

How can I get around this?

Hello ​@jbeegs,

I hope you’re doing well, and thank you for reaching out to the Docusign Community!

You can claim the same domain in both the Demo and Production environments of Docusign. Each environment allows for the same domain to be claimed, but a domain can only be claimed by one Docusign organization at a time.

Article: Domains

I hope this helps clarify things! If you require any further assistance, please don't hesitate to reach out. Thank you!

Best Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer” so others can find it, too!

Hello ​@jbeegs,

I hope you're doing well. I'm following up on the answer provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Best Regards,

Jenny | Docusign Community Moderator