It's been 4 days and my go live request hasn't been approved yet

Forum|Forum|9 months ago
November 9, 2025
3 replies
139 views

My team has submitted my go live request for about 4 days now and i still haven’t gotten an approval , does anybody know what the issue might be or how to speed this up ? i have a deadline to meet, it will be nice to get this working as fast as possible.

I

Iandro.Simoes

Docusign Employee

Hi @johnatvellory.io,

Thanks for reaching out to the Docusign Community.

Please open a case in our Support channel and provide the integration key, account ID, and email used to request the Go-Live review. After that, we can check what happened. We typically process all requests within 48 hours. Please do not share account information in this Community, as it is an open channel.

Best regards,

P

paolo colombo

Newcomer

Can you tell where is the Support channel ? Same problem

M

Melanie.Panguito

Docusign Employee

Hi @paolo colombo—thanks for reaching out!

Here's how to open a support case 👉 Open a case in the Docusign Support Center

Other options to reach out for Docusign support:

📍How do I contact Docusign Customer Support?