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9769 Topics
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Docusign Employee
Community UserLegacy User
asked in eSignature
How do I correct a signer's name in the envelope that has been sent?

How do I correct a signer's name in the envelope that has been sent?

1271
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
When configuring a new brand, how can you amend the size of the signing and/or sending logo? Thanks

When configuring a new brand, how can you amend the size of the signing and/or sending logo? Thanks

1171
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is there a way to share specific envelopes with another user or do you have to just share all envelopes?

Is there a way to share specific envelopes with another user or do you have to just share all envelopes?

511
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I have received a copy of a docusigned document but there is no date. How can I tell when it was signed?

I have received a copy of a docusigned document but there is no date. How can I tell when it was signed?

773
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Documents sent to me do not appear in the "action required" section of my DocuSign login page. I will need to manually click on the email link to sign the document. And the documents are being sent to the exact same email address as the link.

Documents sent to me do not appear in the "action required" section of my DocuSign login page.I will need to manually click on the email link to sign the document. And the documents are being sent to the exact same email address as the link.  Previously i used to be able to login to my account and sign everything at once, rather than searching for each separate email link in my inbox.Is this a setting that can be modified so that these again show up in the "action required" log?

6261
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How do I change a signature in a document

everytime I go to initial my e signature appears in initials. How do I change that?

2081
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Why are the signature tabs not populating when I go to sign my own document?

Why are the signature tabs not populating when I go to sign my own document?

491
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How can I get the latest billing and invocie?

How can I get the latest billing and invocie?

3413
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
As an administrator, can I prevent/block users from creating contact in their address book?

Basically, I do not want user to "Add Contact" or "Bulk Import". How to make sure these 2 buttons / functions are unavailable to the user?

463
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
The Sender of a PowerForm is listed as a recipient who Receives A Copy. Sometimes (but not EVERY time) she receives duplicate/multiple copies of the completed form. Why, especially if not ALWAYS?

The Sender of a PowerForm is listed as a recipient who Receives A Copy. Sometimes (but not EVERY time) she receives duplicate/multiple copies of the completed form. Why, especially if not ALWAYS?

3338
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Account to be closed and all data purged

I have so far got my old DocuSign account in a suspended mode, but i need to get the whole account purged. I dont seem to be able to get any support in this required activity. I have attempted to contact Account Managers and raised a case, but with little success. Is there a specific action I need to take to get this to occurred?Many thanksAndrew

1121
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Date and time fields?

Is there a way to change the date field so that it shows just the day, month, or year, and also a time signed field without the signor actually having to type in the fields? For example, I have statement that reads "Accepted by all parties at _________ (am/pm) this ________ day of ________, 20____", where the time signed goes in the first field, and the rest should be something like '25th', 'August', and '23'. Thanks!

6011
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How to add Initials on the Document via "Send for Signature" in the Workflow?

Hello, in the Workflow, at the "Send for Signature" step, the signature field goes at the bottom of the last page. I would like to put also the signature initials at the bottom of every page automatically.Is there a way to do that?Thanks!

454
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I am trying to upload a template, I do not have the uplaod option in Templates

I have tried multiple times to upload a template from another account to my new account. I do not have the upload option. See screenshot.

8003
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Mobile
I can log in on my computer but cannot log in on my mobile apps on iPad and iPhone. I have reset the password but still cannot log in on my mobile but have no problem signing in on my computer. What is the problem and what is the solution?

I can log in on my computer but cannot log in on my mobile apps on iPad and iPhone. I have reset the password but still cannot log in on my mobile but have no problem signing in on my computer. What is the problem and what is the solution?

1696
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I would like a signer to be able to choose options by creating a sequence of drop down boxes that have the choice of numbers 1-5, but if the signer chooses 1 for one option, then 1 is not an option for next choice. Is this possible?

I would like a signer to be able to choose options by creating a sequence of drop down boxes that have the choice of numbers 1-5, but if the signer chooses 1 for one option, then 1 is not an option for next choice. Is this possible?

1323
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is there a way to get the the multiple documents on the right side of the page once you are in the add fields mode to come back up?

i.e. when I upload several documents with multiple pages that need signatures at the end of each, I start adding the Signature and Date Signed fields then the right side of the page where the documents are all listed disappears and I cannot figure out how to get it to come back up. Unless I then delete something then it will reappear.

574
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How can I make it so that individuals are obligated to complete either one section or the other? If they fill out one section, the requirement for the other should be waived.

We're trying to ediit our w9 form so people either fill out their SSN or their TINI've been able to add a conditional rule where if one is filled out, the other would disappear, but not vise versa. it says that it's "unavailable. Field would create a conditional loop"

501
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Outlook plugin email message not populating for the chosen template in Outlook desktop app

We are attempting to use the Outlook plugin to digatalize customers signing our Hire Agreements. We are using two different templates for the two different types of hire we offer. When the template is chosen DocuSign does not pickup the message text assigned to that template. The message text simply reads 'Please sign the document' as shown in the screenshots. It has been suggested by DocuSign to whitelist the IP addresses and the DocuSign domains. I have whitelisted the IP's provided to me in our firewall and added the domains, .docusign.net and .docusign.com to both the firewall and 365 admin config but the problem still persists. The Outlook plugin has been deployed from 365 admin. I have tried removing the plugin and deploying it again after making the changes in the firewall config and 365. The template populates the text using OWA in a browser however it doesn't using a desktop version of Outlook (Microsoft® Outlook® for Microsoft 365 MSO (Version 2307 Build 16.0.

614
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Sending multiple docs for 2 signatures - signatory A signs all docs, and counter-signed by different signatory for each doc

Is it possible to send multiple doc to one signatory as well as each of the doc to counter signatory as part of one transaction? E.g. Director signs multiple docs as one transaction, then each doc gets sent to individual employees for signature (with employees only seeing the doc that was for them to sign, no other docs)?

1213
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Recipients on hold

HiI have but an recipent on hold for tomorrow, but now I need to send the document now.How do I remove the Hold on??Thanks in advanvce!!

3241
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
on receipt of a signed envelope does the signer (customer) get a copy of the certificate of completion & signed document sent to them via docusign?

on receipt of a signed envelope does the signer (customer) get a copy of the certificate of completion & signed document sent to them via docusign?

1013
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
if a user account is closed and removed from all signing groups. Will the historical envelope usage report by group still show their usage while their account was active?

if a user account is closed and removed from all signing groups. Will the historical envelope usage report by group still show their usage while their account was active?

311
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Hi, Is it possible to have an account with DocuSign where you can use 2 different email addresses for sending documentations from?

For example I would like to be able to navigate between two email addresses like: HR@company or GroupComms@company depending on what documentation is being sent.

2922
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Add Date of birth field

Is there a way to add a date field that isn't date signed?

7673
C
Docusign Employee

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