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When editing a document generated in CLM with tables and conditions, a specific table row content is deleted using MS 365 online editor. By doing that, the formatting of other three different table rows break (different table).The weird thing is that it only happens using MS 365 online. When we use download and edit in desktop word app, the formatting is correct.It is not the first time I see formatting issues with MS365 online in CLM. Another case I saw a few months ago was that the formatting and spacing of a template changed completely if we open using MS365 or in Word Desktop app.Anyone know the root cause and how to fix?

received this, is it real? We need additional information to complete our reviewFrom *****.****@********.com via Docusign <dse@docusign.net> Sender DocuSign System <dse@docusign.net> To BOBBY RIDING <****@******COM> Date Today 4:41 pm Message Body

Hello,I’m using a DocuSign template that is sent via the API and pre-filled with dynamic values (for example: full_name, date_from, date_to, price, etc.).The values are populated correctly using Text tabs (via tabLabel), however I’m running into a layout issue:The text fields have large visible gaps, because the text tab has a fixed width. Since the data is dynamic (names, dates, values can be longer or shorter), I can’t reliably determine how wide the field should be ahead of time.My questions are: Is there any way for a DocuSign text field to automatically resize (shrink/grow horizontally) based on the value that is injected? If not, is there a recommended best practice for handling dynamic inline values in legal documents without creating large spacing gaps? Are

Even when I have gone through all the pop up tool tips when creating an envelope, they still appear with each new envelope.  I checked through all settings and don’t see anywhere where these tips can be disabled.  It’s very annoying and time consuming to keep clicking on the X to make them go away!Thanks in advance!

Hi everyone,I’m running into an issue where I cannot retrieve the actual comment data from an envelope using the primary Get Envelope endpoint, even when including all relevant parameters.The Goal: I want to retrieve the contents of commentThreadTabs (specifically the comments array) in a single request to avoid making multiple calls per envelope.The Problem: When calling GET /v2.1/accounts/{accountId}/envelopes/{envelopeId} with the following query parameters: ?include=workflow,documents,custom_fields,recipients,tabs,prefill_tabsThe response returns the commentThreadTabs object, but the comments array inside it is always empty.Observations: If I use the specific GET /v2.1/accounts/{accountId}/envelopes/{envelopeId}/documents/{documentId}/tabs endpoint, the com

Long story short, I had an embedded E-Signature set up and working without issue last month. Now it only works on my staging server and not on my local. Locally I’m receiving the screenshotted error in my console along with many more. I’ve been trying to work through it with google and other posts be am getting no where and falling behind on my development schedule. Any assistance would be greatly appreciated.Thanks,Andrew

I'm getting USER_AUTHENTICATION_FAILED errors when creating envelopes via the API in production, even though JWT token generation and get_user_info() succeed.Setup:Production account: eSignature Business Pro Authentication: JWT (Service Integration with RSA keypair) Integration Key SDK: docusign-esign PythonWhat Works:JWT token generation succeedsget_user_info() returns account detailsAdmin consent grantedWhat Fails:EnvelopesApi.create_envelope() returns: Error: (400) Bad Request errorCode: USER_AUTHENTICATION_FAILED message: "One or both of Username and Password are invalid." Trace-Token:Code flow:Get JWT token via request_jwt_user_token() Call get_user_info() to get account_id and base_uri Set base_path to account.base_uri + '/restapi' Set Authorization header wi

Have been confused by the Seat vs User scenarios, but think I’ve got it now. However, trying to figure out how I can add another User without adding more envelopes (seat). We would be lucky to do 40-60 in a year, but it would be very helpful if it wasn’t all me as User doing the work. Looking at older posts it looks like there was a way but now isn’t (without spending more money)?Don’t need more envelopes so we don’t wish to pay for another license. If that’s not possible, what happens if I need to go on holiday?Thanks for any advice - or links to more I should read.

RecipientViewRequest viewRequest = new RecipientViewRequest();viewRequest.setReturnUrl(redirectUri); My redirectUri is 'http://localhost:8089/callback'and after user do sign and click finish in loaded iframe - below call fails'http://localhost:8089/callback?event=signing_complete'with error 'The connection is blocked because it was initiated by a public page to connect to devices or servers on your local network.' What this error means and how to resolve this issue. Please help

Hello,I’m working on establishing a connection between the monitor and Splunk, and I keep receiving the following error message: “Could not parse the provided public key.”I’ve checked the public key several times, and it appears to be correct. Do you have any idea what might be causing this issue?  Best regards,Emad

I’m new to being a user of Docusign after a dozen years of signng for vendors/providers/clients.  However, the onboarding has been very difficult. I was not able to utilize my first months 5 agreements for signature because I could not always upload from google drive. I’ve set up envelopes and used docusign successfully twice so I thought my learning curve was short. However, today it tell mes “only an Administrator can establish the sequence for followup if document is not signed righ away  i am the only user on my team I was recognized as Administrator in December but now not.  This is crazy and a big waste of my time. It appears I’ve now lost the envelope and agreement because i didn’t click through to send since I wanted to get some help with the sequence. I’ve just lost over an hour of my time.

Hoping someone can help,My company has been using eSignature API in our application for a couple of years. As part of our DocuSign implementation we periodically check for envelopes that have been updated using a request with the following format:GET https://na4.docusign.net/restapi/v2.1/accounts/[accountid]/envelopes/status?from_date=2025-09-06T23:25:57Z&from_to_status=changedGenerally this works fine, but we’re getting 408 - Request timed out - responses in some cases and I can’t see any obvious reason why. Any ideas?Some other things to note:This may be related to the fact that this is uses the na4 data centre. Similar requests made to ca or eu work without any issues (in the eu region myself) According to our logs, it’s gen

Hi DocuSign Team,Like many on here, I am unable to create a developer account as it fails to send the verification code. I am also unable to create a support ticket because it throws an “Unable to log in” error on selecting the service I’d like to log into. This happens before I’ve actually entered log in details.I am also unable to select anything other than “I can’t log in” from the “More support options” > “I can’t access my account” drop down, which does not provide a text box to enter my details. If you could enter a support ticket for me, or DM me a contact email  or similar, that would be great. Cheers

Can someone please help us understand why the result of the two reports (for all type of signatures) is not tallying. We have run this for all months. We have looked up the Documentation, but this does not explain the difference.

Hi everyone, I just realized that my document has a signature that’s overlapping over another signature. It’s most likely a mistake on my part but I’m looking for a way to remove it. The signer has already completed her signature and I can’t seem to find any resource on how to remove this signature.I really don’t want to send it again for my group to sign so is there a work around for this?I tried to find a way to contact docusign but it seems that they don’t want to ever be contacted to support their customers. 

I am looking to hire a consultant or an expert to help me set-up real estate documents on my Docusign account. I already have templates in Word and PDF formats, but I would like to set-up my system so that I can change tenant names, addresses and monthly rental amounts into their lease forms so I can easily go in each time and send out the correct documents. Thank you.

I have a form in excel. The date is in Uk format (DD/MM/YYYY) but when I upload it to add teh signatur field and the date signed field, the date showas as MM/DD/YYYY.To be clear, this date is not a docusign field. It is teh date the form was filled in.I checked the regional setting, which is sent as DD/MM/YYYY  and the date signed shows as it should (Account defalult) 

We are currently using DocuSign API integration, where the recipient security setting is configured as None at the envelope level. However, this configuration is being overridden by the account-level authentication settings.While attempting to disable the account-level recipient authentication, we observed that the Save button is disabled, preventing any changes from being applied. 

Good morning, I have changed our company branding for all emails, but I now need to change the internal branding when we log into Docusign, the company logo on the header of the DocuSign website next to the users name in the top right-hand corner. For the life of me, I cannot find where to change it.  Thanks 

Hi, I have a weird behaviour I do not understand. I’m using the envlope-API to create an envelope based on a template (/restapi/v2.1/accounts/{{accountId}}/envelopes). My destination is the development tenant. For this API Call I use the following request body { "templateId": "{{templateId}}", "emailSubject": "Subject set by API", "emailBlurb": "Mailbody set by API", "templateRoles": [ { "email": "Some.Name@test.com", "name": "Some Name", "roleName": "signer", "tabs": { "companyTabs": [ { "value": "test Company 1", "tabLabel": "atb.docusignFields.label-company <id>",

We have a requirement to send a PDF document via the API and have the PDF fields converted to tabs for the signers. There can be multiple signers, and we send to the API the signers and the fields that should be mapped to those signers. Using a modified example from the API documentation (below), we include a second recipient and map the `DocusignInitialHere2` field to that one, where the other fields are mapped to recipient ID 1.{ "status": "sent", "emailSubject": "PDF Transform Example 2", "recipients": { "signers": [ { "email": "sally@email.com", "name": "Sally Dough", "recipientId": "1", "tabs": { "initialHereTabs": [ { "tabLabel": "DocusignInitialHere1" }, { "tabLabel": "DocusignInitialHereOptional1", "optional": "true"

I’ve been trying to sign a document from my doctor for 4 days but I’m having a lot of problems with this site, this is ridiculous. I couldn’t even post this yesterday, there was no place to type my problem.At any rate, I received an email from Docusign telling me to sign a document from my doctor. I clicked the link, signed up, and couldn’t find the document. Now when I sign in I get a dead end, it wants me to create an envelope which I can’t do because it also tells me I have too many drafts and there’s no way I can delete them. I can’t leave this page, I’m stuck on it. Luckily I have 3 docusign.com tabs open and I can post here using this tab to sign?I’ve received 3 emails from Docusign telling me to sign but it won’t let me sign. What can I do? Do I have to be a paying member to sign? Do I have to pay for support? 

stuck on creating envelope/unable to create envelope. How to fix this 

Here are some of the latest popular questions that developers asked in the Docusign Community for the month of December 2025.How to send email to signer after request a signature through your app (embedded signing) Summary: The developer is using

I have a 3 page template I am am trying to make page 3 to be page one, How can I change the page order of a template?