New Voice

Question

Issue Summary for DocuSign

Forum|Forum|2 months ago
June 1, 2026
3 replies
129 views

We are facing an issue with the SuccessFactors (SF) to DocuSign connector integration for offer letters.

Current Process:

The recruiter sends the offer letter from SuccessFactors.
The candidate successfully receives the offer letter from DocuSign.
The candidate reviews, signs, and submits the offer letter.

Issue Observed:
After the candidate completes the signing process and submits the document, the candidate is expected to receive a copy of the fully executed/signed offer letter. However, the candidate is not receiving the signed offer letter copy via email.

Request:
Could you please investigate the integration/workflow and confirm why the completed signed document is not being delivered to the candidate after successful submission? Additionally, please advise if any DocuSign notification or distribution settings need to be configured or updated.

Note: Configuration was changed as per DocuSign docment

JohnSantos

Guru

@Dillip Kumar

The most likely cause is a DocuSign completion email / envelope delivery configuration issue, or the candidate is signing through an embedded/captive signing flow where completion emails may be suppressed. Are the even receiving the notification email? Is this an embedded/captive signing flow?

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

I

Iandro.Simoes

Docusign Employee

Hi @Dillip Kumar

As John said, check your Envelope Delivery configuration.

Log on to Docusign and select Admin > Signing Settings > Check the Envelope Delivery section. Make sure that "Suppress emails to embedded signers" is deselected > Select "Send completion emails to embedded signers" > Save.

Best regards,

D

Dillip Kumar

Author

New Voice

Hi @Dillip Kumar

As John said, check your Envelope Delivery configuration.

Log on to Docusign and select Admin > Signing Settings > Check the Envelope Delivery section. Make sure that "Suppress emails to embedded signers" is deselected > Select "Send completion emails to embedded signers" > Save.

Best regards,

Hi @Iandro.Simoes.

We have completed the above configuration on the system, but the issue still persists. Could you please verify whether this issue is related to our credentials or if there is a system-side problem?Add as many details as possible, by providing details you’ll make it easier for others to reply

Thanks,

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.