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I received a request\question from a user - “We are working on a project where we spend weeks and weeks copying information from Excel to DocuSign. We were hoping there is a better way”.I have a meeting with them to discuss the particulars but want to get ahead of the question.Is there a better way? 

Hi,  would it be possible to display a another document to the signer when they select yes for specific question? So the document will not be displayed by default but only when selected. I know how to create conditional field but I do not know how to attach the document to it from the envelope.  Thank you in advance!

A user attempted to login from the Docusign login page.  The user entered his email which takes the user to the next screen and then clicked on ‘Use Company Login’.  Afterward, it just takes the user back to the Docusign login page.  Any idea what is causing this?

I am trying to change my e-mail address.  I keep receiving an authentication code but it is not being accepted.  I ask for another code, the same code comes and again does not work

I have an account where I have been the only user for some time. I want to add a user but do not want that user to have access to or see any past documents that are in my library.  How do I set that person up so they can start their own area?

The email address I used to register is invalid and I cannot get the verification code. What should I do?

Hello, I want to hide the download & print button from the post signing experience screen. I have updated the signing resource XML file by marking DocuSign_SigningAllowDownload & DocuSign_SigningAllowPrint as false. (referred : DocuSign Signing Resource File Guide)As mentioned, these buttons won’t be hidden from recipients who hold an account within DocuSign but I’m able to see the Download & Print buttons on the popup window & don’t have an account within DocuSign.Any help appreciated.Regards & thanks,Mehul Shah

When I drag the date signed field onto my document the format does not conform to the settings in my profile 12/11/2024, it instead fills with 11/12/2024.  I’ve changed the format everywhere I could find but it doesn’t work.  I’m on a global corporate account and I feel like it must have to do with some admin setting I can’t change forcing a European format. The admin has no idea what to do to fix it, any help would be much appreciated.  Thanks

One of my contracts only has 6 days till it expires, how can I change this if it’s already been sent? Nobody has signed it at this point.

Dears,The requirement is to have the signatures of all the approvers of Purchase Contract in the contract document generated in SAP.There is already a workflow setup in SAP for the Approval process, now once a user approves the contract in SAP inbox, I need to get the signature of the approver on the document and send the workflow to further approvals.Is there any API to directly open the document for signing and sending the response back to SAP System!?Or any feasible approach or insights would be helpfulThanks

We have set up envelopes to expire in February 2025.  However we are getting witnesses say the links have expired before they get a chance to view - any ideas how we change this? Thanks 

I have a template created with 5 recipients / role names (no emails and no names are mentioned) and respective tabs are assigned on the template like Name, signature, Date signed to all those. Have a signing order mentioned for those recipients I have a integration with servicenow. Servicenow Docusign espoke has an action called Add Recipient it will take Role Name , Recipient ID ,email and name as inputs and add recipients. I have to add multiple users as recipients for one Role name. For example :Role Name : Event Approval I have to send this approval to 3 users and need signature from anyone of those 3 users. If one approves, will remove other recipients from the envelope as I cannot mark the status as void for individual recipients.The problem I am facing is everytime i add a recipient with same Role Name , Recipient Id and routing order  Docusign is not considering it as parallel approvals and assigning the signing order correctly. Please see the screenshots. How to achieve this,

Hi, I have 3 signed agreements, I can the number of my dashboard. However, I can’t seem to find them anywhere. See images attached. Please help!Thanks   

HiDo all signatory parties received a copy of the signed document/envelope once it has been signed by all?

Is there a correct way to use the DocuSign Connector for Power Automate with Web Forms to be able to ingest the form fields after a Web Form has completed its submission? Is the only way to map all of the form fields to custom envelope fields and then trigger off the signature event of the associated envelope that is created after the Web Form is signed? Our goal is to ingest that data from the Web Form to create downstream actions like create a CRM record.

hi,I’ve been letting users know they need to update their email addresses, by going to the “manage profile’ option, then update email option. There is one user, who has an active account, that sees the update button but it is grayed out, not clickable.  She is VPNed in from home and I’ve asked her to clear cache, change browsers, but she still cannot update her email address.   The message she see is “this setting is locked by your admin”.  When I look at the account, I see it as active, looks okay. Where would I unlock the account ?Thanksmaggie 

HI, How do I get to modify my address on my latest invoice?I already made the modifications in the admin page but I need the new address to show on my last invoice sent this past month (yearly billing)Thank you 

Hello a person in chargeWe would like a receipt of on 24th of Aug for 1700yen.Now we stop using subscription then we cannot get the receipt.Could you send me the receiple by email or something?Thank you!

we have applied Intune App protection policy on all BYOD in our organization and there are some users use Docusign to sign the documents from the Mobile. we tried to exclude the app from the policy, but our main challenge is finding the correct iOS URL protocol of DocuSign app. for more info, please check out the below articleiOS/iPadOS app protection policy settings - Microsoft Intune | Microsoft Learnhttps://learn.microsoft.com/en-us/mem/intune/apps/app-protection-policies-exception#ios-data-transfer-exceptions

i can not get docusign to accept new password.  My keys work but no passwords 

Hi, I am developing a Power Automate flow that integrates DocuSign for managing multiple file uploads or attachments from SharePoint. In this flow: One of the documents requires a DocuSign signature, and I have successfully implemented this step. However, for the remaining PDF files that need to be reviewed by the approver, I am unable to send these documents to the approver.  I am encountering an error in the "Add Documents to an Envelope" action. Below, I have outlined the steps I followed in my flow and the issues I am facing. I would appreciate any guidance or suggestions to resolve this issue. Thank you! 

Hi,I’ve developed an integration with Docusign, and initiated the review process multiple times after the integration has been rejected for unknown reasons. (The request logs that where supposed to tell me the reasons didn’t work). Now, I started the review process again but with a manual process through the support ticket I opened. I’m still waiting for their response until now. What can I do and who can I contact about that?

JWT GrantI am new to Docusing and was going through the documentation. I stumbled upon the Authorization Grant of the Platform 101 docs, and read the above excerpt. Can anyone clarify what does this mean If you use a single login for all users in your integration, you should use JWT Grant.  Using single login for all of the integration users mean what? Does that all follow the same login/signup method or the same credentials?

Hi guys, I want the signers to be able to sign all pages of all documents, i.e. page by page they can click on the (SignHere) tab.I can also consider the option of them signing only the first page and the signatures being replicated on the others.Is this possible using Java SDK?

import axios from "axios";import docusign from "docusign-esign";import fs from "fs";import path from "path"; const getAccessToken = async () => {  const apiClient = new docusign.ApiClient();  apiClient.setOAuthBasePath("account-d.docusign.com");   const privateKey = fs.readFileSync(    path.join(process.cwd(), process.env.NEXT_PUBLIC_SIGNUP_CLIENT_SECRET || "")  );  const response = await apiClient.requestJWTUserToken(    process.env.NEXT_PUBLIC_SIGNUP_CLIENT_ID,    process.env.NEXT_PUBLIC_SIGNUP_USER_ID,    ["signature"],    privateKey,    3600  );   return response.body.access_token;};where i can find these issues? tried to use this, but have error AUTHORIZATION_INVALID_TOKEN