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Cancel my account not possible

  • April 25, 2025
  • 5 replies
  • 83 views
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I am trying to cancel my account.  But I receive an email saying that my account is not cancelled. This is ridiculous as there is no customer service and I have been charged every month even through I am not using their service and it says I cannot open a ticket as I am not a paid member however I am being charged $15 every month and the “Admin-- Cancellation” is returning the email below that says my order is not completed. 

I have been doing this for the last 3 months and i being charged.  This looks to be a fraud company as we cannot contact the Billing department on Phone nor can we open a ticket with Docusign. 

Thanks,

 

 

Docusign Logo

Your order was not completed

We encountered an error while processing your order. You have not been charged. Please return to the Plan and Billing page to try again.

If your account is not activated, find the email you received to activate your account first.

Best answer by Ma.Cubio

Hello ​@ygowtam23,
 

Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so a Docusign support  can review and assist you with both your access issues and billing questions. To create a case without logging into your account, please use the section at the bottom of the page: https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

 

 

 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Let us know if you need further assistance with this. Thank you!

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

 

5 replies

Y
New Voice
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  • ygowtam23New Voice
  • Author
  • New Voice
  • April 25, 2025

I am trying to cancel my account.  But I receive an email saying that my account is not cancelled. Unfortunately there is no customer service and I have been charged every month even through I am not using their service and it says I cannot open a ticket as I am not a paid member however I am being charged $15 every month and the “Admin-- Cancellation” is returning the email below that says my order is not completed. 

I have been doing this for the last 3 months and i being charged.  This looks to be a fraud company as we cannot contact the Billing department on Phone nor can we open a ticket with Docusign. 

Thanks,

 

 

Docusign Logo

Your order was not completed

We encountered an error while processing your order. You have not been charged. Please return to the Plan and Billing page to try again.

If your account is not activated, find the email you received to activate your account first.
M
Community Moderator
Forum|alt.badge.img+13
  • Ma.CubioCommunity Moderator
  • Community Moderator
  • Answer
  • April 25, 2025

Hello ​@ygowtam23,
 

Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so a Docusign support  can review and assist you with both your access issues and billing questions. To create a case without logging into your account, please use the section at the bottom of the page: https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

 

 

 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Let us know if you need further assistance with this. Thank you!

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

 

M
Community Moderator
Forum|alt.badge.img+13
  • Ma.CubioCommunity Moderator
  • Community Moderator
  • May 2, 2025

Hello ​@ygowtam23,
 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know and I will gladly help you address the situation as soon as possible.


Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Y
New Voice
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  • ygowtam23New Voice
  • Author
  • New Voice
  • May 5, 2025

Hi Cassandra,, 

Thanks it worked out. 

You may close this thread. 

 

M
Community Moderator
Forum|alt.badge.img+13
  • Ma.CubioCommunity Moderator
  • Community Moderator
  • May 5, 2025

Hello ​@ygowtam23,

I’m glad it worked. I hope your issue has been resolved.
Thank you and have a great day!

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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