Hello,
I recently completed and signed a document via DocuSign, but it still appears under the "Action Required" section, even though I’ve already submitted my signature.
Could you please check if the document was processed correctly on your end, or let me know how I can resolve this issue?
Thank you for your assistance.
Hello
Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.
I understand the document you recently signed still appears under the Action Required. I sincerely apologize for any inconvenience this may have caused. Let's work together to sort this out.
Can you please send me a private message of the following:
Envelope id: Locate a Docusign envelope ID
Your account number: Where do I find my Docusign account number?
I look forward to hearing back from you. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
Hello
How are you? I hope you are doing well. Just checking to see if you are able to provide the information that I previously requested? If so, please send me a private message so that I can further assist you with your issue. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
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