Hello, ​@versatilevats 

Try to use another browser to create a new Demo account (sandbox) or open an incognito window.

Also, it’s important to remember: once the account is created, you receive an email for activation.

The sandbox (demo) LOGIN site: https://account-d.docusign.com

If you persist in getting errors, contact our support:

https://support.docusign.com/s/articles/How-do-I-contact-DocuSign-Customer-Support?language=en_US

I hope that helps, if so, I’d appreciate your Like here.

Best,

Alexandre

Thanks for the reply ​@Alexandre.Augusto  I have forwarded your reply to the user who is facing this issue

Hi ​@Alexandre.Augusto, I am still looking for any update from the user who was facing the issue. Due to the new year, I guess he may answer after a small delay. 

Btw, I just noticed that I did a spelling mistake in this question’s title. Can I edit it? If yes, then how?

Hey ​@versatilevats 

No worries about the misspelled question. When you post something, it’s possible to click in the three dots, then Edit to correct the text. But in this case, it’s clear what you would like to know.

As soon as he replies, let us to know.

Best,

Alexandre

Hello ​@versatilevats ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hi ​@nathaly.monge, for soem unseen reasons, the issue is still pending. You can visit the forum/discussions section of the hacakthon page

https://unlocked.devpost.com/forum_topics

Hello ​@versatilevats ,

Thank you for reaching back.

I’m sorry to hear that the issue is persisting, please create a case with our Customer Support for a more in depth investigation and assistance: Open a case in the Docusign Support Center

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Actually, Nathaly the issue is not mine. Some user posted it on the forum section of Devpost. And that is why I even cleared that off right at the start. 

This is a know issue which reply from support team:

This request still blocked by the service protection team. We don't have any better way to address this. For any sign up request, if this is blocked, could you please raise this with us, and we need to manually raise it with service protection team to review if that is a false positive. Sorry about the inconvenience. 

Do they have production account or still in POC stage?Maybe can contact Docusign Partner to.open a case with supoort team.
 

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