+2Hi there, I am participating in the hackathon. Some of the new users are unable to create the developer account, and are posting their issue in disucssions section of the hackathon page. And as they can’t create their account, they can’t post their issue in this community.
Their questions are still pending, and that’s delaying them to get onboarded. So, I request soemeone to get in touch with them to sort out their issues.
Best answer by Alexandre.Augusto
Hello,
Try to use another browser to create a new Demo account (sandbox) or open an incognito window.
Also, it’s important to remember: once the account is created, you receive an email for activation.
The sandbox (demo) LOGIN site: https://account-d.docusign.com
If you persist in getting errors, contact our support:
https://support.docusign.com/s/articles/How-do-I-contact-DocuSign-Customer-Support?language=en_US
I hope that helps, if so, I’d appreciate your Like here.
Best,
Alexandre
+18Hello,
Try to use another browser to create a new Demo account (sandbox) or open an incognito window.
Also, it’s important to remember: once the account is created, you receive an email for activation.
The sandbox (demo) LOGIN site: https://account-d.docusign.com
If you persist in getting errors, contact our support:
https://support.docusign.com/s/articles/How-do-I-contact-DocuSign-Customer-Support?language=en_US
I hope that helps, if so, I’d appreciate your Like here.
Best,
Alexandre
+2Thanks for the reply
+2Hi
Btw, I just noticed that I did a spelling mistake in this question’s title. Can I edit it? If yes, then how?
+18Hey
No worries about the misspelled question. When you post something, it’s possible to click in the three dots, then Edit to correct the text. But in this case, it’s clear what you would like to know.
As soon as he replies, let us to know.
Best,
Alexandre
Hello
If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+2Hi
Hello
Thank you for reaching back.
I’m sorry to hear that the issue is persisting, please create a case with our Customer Support for a more in depth investigation and assistance: Open a case in the Docusign Support Center
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+2Actually, Nathaly the issue is not mine. Some user posted it on the forum section of Devpost. And that is why I even cleared that off right at the start.
+18This is a know issue which reply from support team:
This request still blocked by the service protection team. We don't have any better way to address this. For any sign up request, if this is blocked, could you please raise this with us, and we need to manually raise it with service protection team to review if that is a false positive. Sorry about the inconvenience.
Do they have production account or still in POC stage?Maybe can contact Docusign Partner to.open a case with supoort team.
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