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Email notification formatting: body of email is not centered

  • April 29, 2025
  • 5 replies
  • 66 views
J
New Voice
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I’m setting up a new company in Docusign and I noticed that all email notifications are aligned to the left instead of the center. How do I change this?

Best answer by Melanie.Panguito

Hello ​@JenL,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I understand that the body of the Docusign email notifications is not centered. I sincerely apologize for this, and let's work together to sort this out.

Did you create a brand and upload an image? The logo may be too large, which could cause the issue described. The logo should meet the following requirements:

  • Maximum file size: 300 KB
  • Dimensions (recommended): 296x76 pixels
  • File formats: JPG, GIF, PNG

Please see the article for more information: Add Custom Logos and Specify Brand Colors

I hope this is helpful to you. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questions in finding it more easily. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

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5 replies

M
Community Moderator
Forum|alt.badge.img+15
  • Melanie.PanguitoCommunity Moderator
  • Community Moderator
  • Answer
  • April 30, 2025

Hello ​@JenL,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I understand that the body of the Docusign email notifications is not centered. I sincerely apologize for this, and let's work together to sort this out.

Did you create a brand and upload an image? The logo may be too large, which could cause the issue described. The logo should meet the following requirements:

  • Maximum file size: 300 KB
  • Dimensions (recommended): 296x76 pixels
  • File formats: JPG, GIF, PNG

Please see the article for more information: Add Custom Logos and Specify Brand Colors

I hope this is helpful to you. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questions in finding it more easily. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

J
New Voice
Forum|alt.badge.img+1
  • JenLNew Voice
  • Author
  • New Voice
  • May 2, 2025

Hi ​@Melanie.Panguito, thanks for the response. I did create a brand and upload a logo, but the logo is within the requirements. The alignment issue existed before I uploaded a logo, however - if you see the screenshot I attached in my original post, this is with Docusign’s default branding, so I’m inclined to believe that this is not related to custom branding. Please let me know if there are other settings I should check. Thank you!

M
Community Moderator
Forum|alt.badge.img+15

Hello ​@JenL,

Thank you for your response. Just needed some specific details to assist you further. Could you please confirm if you are the account administrator and if the account is linked to the email address you used to log in here in the Community? If so, could you send me a private message with the account number and the envelope id? Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

J
New Voice
Forum|alt.badge.img+1
  • JenLNew Voice
  • Author
  • New Voice
  • May 2, 2025

Thank you! Sent you a private message.

M
Community Moderator
Forum|alt.badge.img+15

Hello ​@JenL,

I received your message. Thank you for providing the information I requested. As I mentioned, since the email address used here differs from the account concerned, I recommend opening a support case so an expert can look over the account and investigate the issue further. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case.” Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. 

I understand that this situation may have caused some inconvenience, and I sincerely apologize.

 

Sincerely,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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