eSignature

I am disappointed in the emails we get from Docusign.  There are so many scams that come through email it’s impossible to tell at first sight.  It’s a cumbersome process to get the email and interrupt my work to sign in to the website and verify the email is legitimate.  The emails don’t say who it’s from.  If I am waiting for a document, I know what to look for.  The anonymity of the email slows everything down.  The extra layers of security we have to use now are ridiculous.  Hackers are going to get in anyway and for the average business, it’s time consuming.  I don’t want to pay my staff to sit around getting second and third codes and passwords to open something.  Productivity is down and everyone is just frustrated.  We have trouble finding workers in our area and having to spend more time bringing them up to speed on each separate software is not in our best interest.  I’m sorry, but I believe we are going to cancel Docusign and if others want our signature they’ll have to ge

Hi We are having an issue trying to download a completed document.    No completion email received.  Status is archive deleted.  We’ve tried different browsers,clearing cache, coming off the network, coming off vpn, incognito., sending to a mobile device and various other devices.  Logging in outwith the firm also does not work.  The sender and recipient have said no completion email has been received but the status is complete.  I can download each page individually but there are 255 pages in one of the documents.  I’m not really getting anywhere with DuS support who just keep saying it’s our network but our tech guys are saying it’s not……..

Hi everyone,I'm working with a large number of users in DocuSign who currently have the DS Viewer role. I have a list of their email addresses and the new groups they should be assigned to.Is there a way to bulk update user group memberships using just the email and the target groups—without needing to export or retrieve full user details?The issue I’m facing is that the export tool limits me to 10,000 records, and I’ve already applied all available filters to try and reduce the dataset.Any advice or best practices would be really helpful. Thanks in advance!

Can you set two potential signers to one signature line, and it will accept the signature of whoever gets to it first? I don't need both to sign, I just need one of them to sign and either of their signatures are acceptable.

For document generation templates with a lot of sender fields and rules the usability for the sender is not optimal as all fields will be displayed on the same "Add field data" page, also fields that doesnt need to be filled out in specific cases, because a rule hides them, will be displayed.So I propose, if not already in discussion, a feature to edit the layout of the "Add field data" page like you can already do with the WebForms feature. As a result document generation template creators should be able to define custom "Add field data" pages with page titles and the sender fields to display, and they also should be able to define rules to hide fields and pages in specific situations, if this cannot be done automatically by the defined rules in the document generation template.

Hello,Anyone experiencing issues with people trying to sign documents but the screen just flashes and does not allow them to sign?  I have many users that just start having this issue.  They don’t receive any errors, just a quick flash and nothing happens.

Went through customer service and they granted me a full refund. Waited 30 days and no refund on my card. Now that I am no longer a paying for an account I can’t message them. How do I contact them now to get more info?

Hello ​@paige.rossi I have a question regarding the DocuSign integration in Onboarding.We are now using DocuSign in Recruiting for the offer letter. In Onboarding, we are still using the embedded SuccessFactors signature. We are planning to switch to DocuSign in the Onboarding module as well in the coming months.Could any complications arise from this (e.g., loss of our existing compliance documents, need of migrating old documents)? Are there any  issues we should be aware of??I would greatly appreciate your response. Best regardsRobin

I have DocuSign Pay-As-You-Go account. I am developing an application. From within that application, using APIs, I want to be able to send DocuSign envelopes to my clients and get e-Signatures. I have 100's of clients and we expect to have several envelopes to be sent every year, per client.  Do I have to be a DocuSign partner for this?  It appears that I cannot use our PayAsYouGo Account (see screenshot below).  When I look at IAM Standard plan, it doesnt tell me if I can do unlimited e-sign envelopes to my clients…. but it says unlimited webapp sends.  Not sure if API call and web app sends are same.   DocuSign integration that I own into an app I am building must be much simpler than this!!  Please HELP!​​​​​​ 

Hi TeamIs there a way to extend the Expiry of the Docusign sign link send to user? Currently it expired after ~24 hours and they have to request for resend new link. Please advise.

 As assinaturas eletrónicas qualificadas têm validade legal equivalente à assinatura manuscrita em toda a União Europeia, mas apenas se a plataforma for certificada. Salientamos que a assinatura eletrónica qualificada é uma assinatura avançada que é criada por um dispositivo qualificado de criação de assinaturas e tem por base um certificado qualificado. Estes certificados são emitidos por entidades que a lei denomina por “prestadores qualificados de serviço de confiança”. Ou seja, é necessário verificar que prestadores são reconhecidos em cada País para entender quais os certificados que podem ser utilizados. A lista de prestadores qualificados, pode ser consultada aqui:

Hi DocusignI am posting letter to you in Royal Mail because I cannot communicate in any other way attempted about a contract which I now do NOT wish to sign as renewed. Thank you. Antonia

Hi,we're experiencing issue where user unable to esign. Once we select to sign the document, we can’t access the website. I’ve followed the suggested steps (like clearing the cache in a separate forum), but I still can’t access the site to e-sign. Any suggestions or help would be appreciated.

I sent an envelope to 2 recipients (in signing order 1, 2). 24 hrs later, the 1st recipient still has Not received the envelope, and neither has the 2nd recipient. I do understand that the 2nd recipient will not receive the envelope UNTIL the 1st recipient has completed their signature. But in 24 hrs time no one has received anything. Help!

Is there a way to stop Docusign from automatically sending all signers the completed version of the document after all signers are done?

I signed and sent a document. The receiver has not received it. They have also checked the spam messages. How do I resend a document to the original sender?

I have 2 names appearing on my profile.  My name is Dillon but I am also getting Dylan after my name.   See attached.  I went into Admin and only Dillon appears but the email messages have both Dillon and Dylan. How do I delete the wrong name?

I have a document I sent for signature back in April that was completed at the time it was sent. 3 weeks ago it started sending reminders to the person that they needed to sign it. How do I get it to stop sending reminders?

My DocuSign subscription was going to renew 04/16/2025 so I cancelled the subscription on February 26, 2025. I received confirmation that the subscription was going to be cancelled April 15th 2025 (Subscription Cancellation attached). I checked my account today April 04/17/2025 and I see that the renewal amount $591.78 was charged to my account. I have tried to submit a case to DocuSign Support to get the refund, however, my account is now a free account and DocuSign only allows paid accounts to create cases, not free accounts. They downgraded my account to a free account the minute the subscription ended, but still took the money for the renewal right away. Trying to get in contact with anyone has been practically impossible and incredibly frustrating. This is a very deceptive business practice. If I don’t have a response in a timely manner I will be getting in contact with my bank to initiate a chargeback. 

Really making me nervous that I accidently signed something I didn’t intend to

I have an account with DocuSign but cannot for the life of me figure out how to speak with someone in customer support.  I tried to open a case but the site is telling me my subscription level doesnt support that or something.  I am having issues with template documents where I have added populated text, date signed and signature fields to the template and have saved it.  However, when sending the document to a recipient and when I view on my end for signature the template is completely blank.  Any suggestions?

Hello, i initiate the signature within my company and all of my team members have their own account of DocuSign. But the presented format is different - sometimes show “signed by”, sometimes show “DocuSigned by”, and the frame color also shows different recently - one is in purple, another is black, and they are in the same docusign document. 

I have a personal account where I want to send a document to be signed. I need to add fields, but it’s giving me this error message:The account administrator has disabled adding fields.I don’t ever recall being a part of any group. I checked my settings and I have admin privileges, but there are some settings I can’t edit. However, I can’t see anything in the settings that is preventing me from adding fields to a document I want to use.In contrast, I had my friend create an account, and they were able to do everything normally. What am I doing wrong here?

Hello, up until today, I have always used the free version of DocuSign with no problems. I ONLY sign my own documents that I prepare; I never send them via email to be signed by anyone else.  I never ran into any issues with the number of documents I could sign. Since i never send them, I never had to worry. As a matter of fact, my homepage still says I have 2 sends left.  However, when I tried to upload a new document to sign, I received this message: “The envelope allowance for the account has been exceeded.”.As I previously mentioned, I never had to worry about a signing limit.  I’ve signed many documents in a month, sometimes over 15 with no issues.  I’ve been using DocuSign since 2018.  Can someone help?

’m unable to receive OTPs (both SMS and call) from DocuSign despite the authentication limit being cleared. My mobile number is correct and active  I’ve: Verified that my phone isn't blocking unknown numbers or SMS Tried switching devices and networks Ensured DND is off and no third-party blocking apps are running Still, no OTP is being received. Could someone assist in checking if there’s a delivery issue on your end or if my number is blocked from receiving DocuSign messages?Thanks!