How can I save the document from an envelope that has already been purged?

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Is there a way to recover a purged document so I can save it again?

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Michael.RaveAnswer

Docusign Employee

@Matilda

No, it is not possible to recover a purged document. This is the whole idea of purging the documents from the system and the reason why there are two reminders to inform you that the document will be permanently removed from Docusign.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

Michael.Rave

Answer

Docusign Employee

@Matilda

No, it is not possible to recover a purged document. This is the whole idea of purging the documents from the system and the reason why there are two reminders to inform you that the document will be permanently removed from Docusign.

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"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

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Ma.Cubio

Community Moderator

Hello @Matilda

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

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