Recipient signed last year's document

Question

I sent (3) DocuSign paperwork to a customer with (3) different and separate signers.  It was for an annual renewal.  (2) of the (3) signers came back with last year’s documents?!  I definitely did NOT upload last year’s forms and especially, the forms were renamed and I uploaded this year’s forms.  I received last year’s with last year’s pricing.  How is it possible that my customers were able to upload or replace the form with last year’s data….….OR did DocuSign sent last year’s data from an old cache…..?  How is this even possible??

Jenny.Martin · Accepted Answer

Hello ​@Cove User,Thanks for reaching out here in the Docusign Community—great to have you here!Docusign does not send documents from an old cache or automatically revert to last year's data. When you upload and send documents through Docusign, the system uses the exact files attached to the envelope you created at the time. Docusign doesn’t allow recipients to upload or replace documents within an envelope—they can only sign documents that were sent to them.If you used a template, verify that the template contains the correct documents.Check your Sent folder to confirm which documents were actually attached and sent in each envelope.You can also review the envelope history to see exactly what was sent.Should you require any additional assistance, feel free to reach out. Thank you!Regards,Jenny | Docusign Community ModeratorIf this helped, feel free to click "Best Answer"!

Jenny.Martin · Answer

Hello ​@Cove User,I hope you're doing well.I'm following up on the above solution provided. Could you please confirm whether itaddressesyour question? If it did,can you please mark it asBest Answer✅" to assist other users with similar inquiries and improve its visibility.Let us know if we can help with anything else.Wishing you a smooth rest of your day!Regards,Jenny |Docusign Community Moderator

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.