Hi all,
when a user accesses one of our powerform URLs, they enter Name and Mail and then receive the following error message:
The error message translates to “cannot be loaded, an error occured”. The error is “on and off” sometimes it is there for hours, sometimes for days. It affects all users and all powerforms.
DocuSign Support was not able to help us after 4 weeks of back and forth. Do you have any idea?
Best answer by Michael.Rave
If the PowerForm is working sometimes and it does not at other times, but then starts working again.
This could be related to the PowerForm options - Usage Settings, where a limit might be set, like the “minimum time between responses”, which would block additional submittals for the specified time.
This Docusign Support article has more information.
This could also be related to your Docusign plan and you hitting the monthly envelope allowance on the specific account? This would explain why it happens across all PowerForms from that specific account. You can send me a private message with your account id, if you want me to have a look at the Docusign account directly.
+19
If the PowerForm is working sometimes and it does not at other times, but then starts working again.
This could be related to the PowerForm options - Usage Settings, where a limit might be set, like the “minimum time between responses”, which would block additional submittals for the specified time.
This Docusign Support article has more information.
This could also be related to your Docusign plan and you hitting the monthly envelope allowance on the specific account? This would explain why it happens across all PowerForms from that specific account. You can send me a private message with your account id, if you want me to have a look at the Docusign account directly.
Hello
I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!
Regards,
Jenny | Docusign Community Moderator
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