Hello ​@Sleepy Jeff,

Thanks for reaching out here in the Docusign Community—great to have you here!

We're sorry to hear about your cancellation issues, and the situation is understandably frustrating. We’re here to help where we can, but because this Community space focuses on general guidance, account cancellation will need to go through our Support team directly: 

👉 Open a Support Case

👉 How can I request a phone call from Docusign Support?

Since you encountered an issue creating a case, can you please try to clear your cache and use another browser or device? Should the issue persist, the workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to your account. Link: Get Support > More support options > I can't access my account > Other issues.

I understand that the situation has caused you some inconvenience, and I sincerely apologize. I hope the instructions are helpful and will help you resolve things. Please let us know if you need further assistance. Thank you!

Best,

Jenny | Docusign Community Moderator

If this pointed you in the right direction, go ahead and click “Best Answer”!

Hello ​@Sleepy Jeff,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Jenny | Docusign Community Moderator