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I have opened a PDF with Acrobat Reader and looked at the signature panel which reads as below. What is the significance of the expiry date/time 2025/10/26 18:16:34. Does that date bear any relationship to when the document was signed? And why when I first opened the document and looked at the signature panel it said the “Signature is LTV enabled” as at the end]. I ask as the document is undated and it is key to know exactly when the document was signed. I am confused about that date  2025/10/26 18:16:34. Can anyone help.

 

Hello ​@JeremyM,

Thanks for reaching out here in the Docusign Community—great to have you here!

When a document is downloaded from our system, we add a “Docusign Seal” which is an SSL certificate providing tamper-evident protection. These SSL certificates are only valid for a limited period (usually 1 or 2 years), and the expiration date depends on when the certificate itself expires. It isn't related to when the envelope was signed.

As a certificate nears expiration, we switch to a new one (which will then be valid for another two years). Any documents downloaded after we start using that new certificate will have the expiration date associated with them.

So, if you download the same documents in late October, you’ll get a new certificate (which should be valid until 2027).

For the date it was signed, refer to the document's certificate of completion, which provides the envelope's identifying information and complete details of its events. 

I hope this information helps. If anything’s unclear, let us know—we’ll get it sorted out.

 

Regards,

Jenny | Docusign Community Moderator
If this cleared things up, you can mark it as "Best Answer" so others can find it, too.


Hello ​@JeremyM,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

 

Regards,

Jenny | Docusign Community Moderator


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