eSignature

We send DocuSigns from within NetSuite to our Customers for execution and cc our Sales Rep. All of our Sales Reps except one receives their DocuSign email. He has never received his copy.I have validated his email address in NetSuite and on the DocuSign envelope are correct. I have indications inside DocuSign that he was sent DocuSign envelopeI see the History indicates he was sent the DocuSign envelope - but never opened or viewed the envelopeI have validated we have not received a delivery failure in DocuSign (or NetSuite)I have looked at his Junk/Spam and the email is not there. Our IT team has validated there is no email from DocuSign "hung up" or blocked in our Gmail system. The recipient was not a DocuSign User. I added him as a User in DocuSign and granted him the DS Viewer role so he can "see" the progression of the DocuSign envelope and that did not solve anything. I have asked him to check his personal DocuSign Notifications (not completed yet) but I dowub

I have been asked to limit a group of Docusign users from being able to sign on the company's behalf. Is there a permission that can be enabled to do this? Th users currently have the Sender permission in Docusign and Salesforce.Thank you!

We've just set up SSO and MFA (Duo) for account access to DocuSign Enterprise. It seems fine for our users that create envelopes. But today we have an internal user that is only trying to just get access to sign a document. And he is getting a message that he does not have access to Docusign, this message is apparently coming from Duo. Anyone have any thoughts? I'm trying to get screenshots or more information from the user on exactly what the message might be.Thanks

Hi everyone!I would like to have a radio button in my contract template with which I or an employee who sends the contracts to be signed for me (not the recipient) can choose a text option BEFORE sending the contract to the recipient. And most important: I would need the other (not chosen)options not to be visible for the future employee. Is that possible? Love to hear your ideas. Thanks, philipp

I have a customer that needs to sign a docusign doc. i have tried to resend it to to them via docusign but said, customer says they aren't getting the email . I was wondering if it was possible to turn that envelope into a link and then sending it directly from my own email address. Something similar to a powerform but can only be used for that one particular envelope and it only opens the in progress envelope.

Why is my bill $514.00?

I have a contract where the first person has signed and I have a delay of one day for the second signatory to sign. I am now been told to have it sent earlier than then the scheduled time. Is there a function that can be applied to change this time?

when viewing the "completed" tab the list is not sorted by most recently completed. Is there a way to change this? There is a little downward pointing triangle to the right of the "last change" column but it doesn't respond to being clicked.

How do I see if a document for signature has been opened or viewed, but not signed yet?

Is there a way to send a document to a group of people but only one needs (first available person) needs to sign? For example, I need a veterinarian signature on something. We have multiple veterinarians and only one needs to sign, whoever can first.

1st: Signature order: I'm looking for a way where documents MUST be signed in a " 1st page to Last Page" order. The signor can NOT skip around when signing documents.2nd: Visibility: This is where a customer signs (say) the first page of an envelope and then a question come up "Do you wish to proceed?" Then page 2 is visible and the customer can continue to sign.Both the 1 and 2 details have to documented in the envelope history!

I don't know what to add as an Account ID for a new user. Please see an error message below

Previously the completed section listed all my completed envelopes by the "last change date" so the last completed/signed document was at the top of the list. Now all of sudden they seem to be listed in the order they were created/sent instead. I haven't changed anything nor can I see a way to revert back to the old sorting. Is this just how DocuSign is from now on as the previous way made much more sense?!

I am an administrator and I am sending someone a user link to initially sign into DocuSign and they are not receiving the link

My name has been legally changed and I was able to update it in my account but the esignature will not allow me to update it. The fields are greyed out and I am a system administrator.

I'm looking for a couple of partially signed documents from Nov/Dec 2021 but I was not able to find them. Once they've expired is there any way to view them or revive them?Thank you.

We have a customer who started a process in December and then decided to not move forward. Now, in late Feb,, the customer would like to move forward but the envelope has expired. Is there a way to reset the expiration date and be able to send the same envelope or any work around?

I am unable to log into DocuSign. We are getting the following error: Cannot read properties of undefined (reading 'data') For assistance, contact DocuSign Support and reference this transaction number: 18658088-a09b-4a99-8c12-1f60ed58953d

Hello! The screenshots attached to the instructions given in DocuSign support for enabling bulk sending for the account do not match what I see on DocuSign eSignature. The instructions seemed to be labeled for Dynamics 365, which I don't think we have. I don't know nor can I find clear information about how to enable bulk sending for DocuSign eSignature. Help!

Hi, I'm trying to send a DocuSign and it's not letting me it's give me an error message. It's saying unable to access the envelope. Is there a phone number that I can call to speak with someone.

Any suggestions since I am limited to 5 envelopes.

Trying to log in but getting error message: TypeError Cannot read properties of undefined (reading 'data') Does anyone know how to get past this? Thanks so much.

Cannot get into DocuSign - Error message and transaction number: 882fed10-d548-4781-8070-76f4e92699df

We have multiple signers of our contracts. These signers have different roles. Is it possible to define that only signers in a certain role need to go through the authentication flow?Or will all signers need to pass KBA in order to sign the envelope?