I have a candidate who cannot open his envelope to sign the documents we sent to him. He gets an error message that reads, "Unable to start signing process (Please try again later)". He tried signing them on a computer, on a smart phone, clearing his cache, running updates, using different browsers, and I have sent him multiple envelopes - I have never seen this error before. Does anyone have any ideas on how to help?
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Hi Rebecca,
Thank you for reaching out here in the DocuSign Community.
I am sorry to hear that your signer is unable to access their envelope, but I'll gladly help you correct the issue.
Has the recipient tried using a different network to access the email link?
It would also be good to generate a new link by resending the envelope, you can find detailed steps on how to resend your envelope, here:
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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