Hi,

Thank you for reaching out here in the DocuSign Community. 

You can apply changes to any envelope, recipient, or document that has not been marked as completed.  

Once a recipient completes their action (or the envelope), the system will not accept any further alterations to the recipient or document related to the completed fields. 

You can find more details regarding how to correct an envelope, here: 

To correct an envelope

Feel free to let us know if you need further assistance with this. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

Hi -

Thank you for responding.

My issue is in revising a fugure in an existsing signed document...I entered $500,000 and it should be $50,000.

Thanks,

Kim

Sent too fast...figure and existing...

Hi,

Thank you for following up.

Since your envelope was already completed you will not be able to submit the required changes.

However, you are welcome to copy the envelope and replace the document with its new version.

You can find steps for these 2 processes, here:

Copy Envelopes

Delete or replace a document

Please don't hesitate in letting me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

I will try that now...back in touch with success I hope!

Hi,

Thank you for reaching back.

I am certain that with these tools you will be able to accomplish your goal.

Nevertheless, I'll gladly lend a hand if you were to find any trouble along the way.

As always, don't hesitate in letting me know if I can help with anything else in the meantime and I will lend a hand as soon as possible. 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

Hi again,

Are you able to speak by phone? Someone already tried to help at my firm and they made the typo....so most of the work has been done on replacing...81 pages now, only need 6.

Can I call someone?

Still no luck and I have been at this for way too long....is there someone I can call please. I have 4 of this to fix....

Thank you

Hi,

I am sorry to hear that you are still having issues when replacing your document.

Feel free to contact DocuSign support at your earliest convenience at: 

Please see the following announcement regarding important changes to
Docusign Live Inbound Phone Support:
https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
Phone-Support?language=en_US

Or by creating a new support case by filling out the form provided below:

https://support.docusign.com/en/contactSupport 

If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support. 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

I have filled out the ticket and hope someone will call me….what are the house of support EST? Do they work on the weekends?   Kimberly A. Furnald, 

Hi,

Our support team does work on weekends and should be available 24/7 via callback, email, and chat.

Remember that you can also get someone on the phone by calling:

• Please see the following announcement regarding important changes to
Docusign Live Inbound Phone Support:
https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
Phone-Support?language=en_US

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue!