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  • The recipient is not receiving the e-mail notification for signing due to a firewall. Is it possible for me to send a link to the envelope via my own e-mail so that the recipient can access the envelope that way? Where do I find that link? Thank y
The recipient is not receiving the e-mail notification for signing due to a firewall. Is it possible for me to send a link to the envelope via my own e-mail so that the recipient can access the envelope that way? Where do I find that link?

Thank you!

Hello,

Thank you for reaching out here in the DocuSign Community.

I'm sorry to hear that the user's firewall is not allowing the envelopes to go through.

Unfortunately, the envelopes do not have a specific link from where they can access, the notification links after they expired are updated and sent again.

You can find more details about these scenarios here:

https://support.docusign.com/s/articles/Why-aren-t-my-signers-receiving-DocuSign-Notification-emails

If your recipient has confirmed that none of the above scenarios apply, we recommend creating a Customer Support case so that a Tech Support Expert can take a closer look at the issue. Please provide the envelope ID number in the case notes. 

How to find your document’s envelope ID:  

https://support.docusign.com/en/articles/Where-do-I-find-my-envelope-ID 

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

It is only the e-mail that does not go through. So can I send the link to DocuSign via my own e-mail, then the e-mail will go through and hopefully they can access the envelope?

Sara

Hello,

Thank you for reaching back.

As mentioned in the previous comment, unfortunately, the envelope does not have a specific link that you can provide unless you have access to the email notification requesting them to sign. You can try using a PowerForm that would generate links or have the recipient do what is informed in the following article: https://support.docusign.com/s/articles/Why-aren-t-my-signers-receiving-DocuSign-Notification-emails

For more details on how to use PowerForm, please click on the link below: https://support.docusign.com/s/document-item?language=en_US&bundleId=jbx1643062255110&topicId=eke1578456649038.html&_LANG=enus

Apologies for the inconvenience, and let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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