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eSignature

Have Docusign eSignature questions? Find answers here!

  • 6,574 Topics
  • 21,303 Replies
6574 Topics
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Docusign Employee
Community UserLegacy User
asked in eSignature
how do I find the address book to delete or edit client emails?

how do I find the address book to delete or edit client emails?

1161
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Docusign Employee
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Docusign Employee
Community UserLegacy User
asked in eSignature
What does my client have to do to change his signature. It shows his wife's signature instead of his. It didn't happen with me, so I don't know how to fix this.

What does my client have to do to change his signature. It shows his wife's signature instead of his. It didn't happen with me, so I don't know how to fix this.

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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Changing signature order after first person has signed

I sent a DocuSign that requires 10 signatures, and I selected to sign in order 1, 2,3, etc. My fifth signer is holding things up, so I'd like to allow the signers, including the Fifth signer to go ahead and sign it. Can I change the order to make everyone a "1" for the order purposes? Or, is it too late since 4 have already completed the DocuSign signature? One caveat. I want the 10th signer to be the last signer, so would I make this person #2 in order -- if the correction/update is possible?Thanks.

1761
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I have esignature with proseries intuit. How can i see my forms signed, partial signs and documents from within Docusign website that are being handled through proseries.

I have esignature with proseries intuit. How can i see my forms signed, partial signs and documents from within Docusign website that are being handled through proseries.

1241
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How do I change my signature back to my full name. It shortened my first name.

How do I change my signature back to my full name. It shortened my first name.

961
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How do I add date/time and note to my e-signature?

I am an employee with a company and using their docusign. I want my signature to show the date/time and a note "I approve this document". I am seeing this in another company's signatures and I would like to replicate. I have troubleshooted everywhere and I am thinking this is only for admin users. Is this only for admin to accessorize?

5051
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I wanted to know if we can hide the account holder name and email address in the email notifications that are sent from the individual's account. Please refer below

I am sending a document to list of users. When they receive an email notification from DocuSign, it shows my name and email address in the notification like this:Test Name<my email id>Can we hide this in the notification email? 

1812
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I sent an envelope to 2 recipients; the first signed successfully, but I entered an incorrect email address for the second recipient. How do I correct

I sent an envelope to 2 recipients; the first signed successfully, but I entered an incorrect email address for the second recipient. How do I correct

451
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is there a way for sender one to make corrections to their sections of the document once it has been sent to sender two?

I am the sender of a document, the first signer said there was a mistake they entered on their section of the document. Now the document is off to sender two. Is there a way to send the document back to sender one to allow them to revise their mistakes? 

953
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Docusign Employee
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Docusign Employee
Community UserLegacy User
asked in eSignature
How to Allow only one recipient to edit the collaborative fields

Hey, I was creating a contract with collaborative fields, so recipients can edit fields if they wanted. But I noticed that by setting a text field as "collaborative filed" all recipients will be allowed to edit that field. Is it possible to pick recipients allowed to collaborate on that field?

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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How to create a template

How to create a template

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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How do I send a Bulk Send DocuSign

How do I send a Bulk Send DocuSign

1433
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I have a 75 page mail merge document where I need one person to sign all 75 pages. Is there a way to have him sign one page instead of signing all 75 pages?

I have a 75 page mail merge document where I need one person to sign all 75 pages. Is there a way to have him sign one page instead of signing all 75 pages?

261
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
esignature not acceptable by a Washington state court

I am a pro-se defendant in a lawsuit in a Washington state couinty, but live in New Mexico.I prepared a pleading, e-signed it with Docusign, only to learn that WA court did not do online filing. So I shipped the e-signed physical papers to a process server in WA for filing in the court. The clerk at first resisted filing the papers due to e-signature, but was reminded that it was her duty, she filed the papers saying that the judge will not like it.--- Is it acceptable to use e-signed physical papers as "the original document" ?

1151
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Envelopes Privacy and Security

Hello Team,The HR department intends to send envelopes to all employees with payroll contract containing sensitive personal data.Since only administrators have the ability to share and transfer ownership of the envelopes,what is the appropriate way to ensure that the envelopes are not compromised / accessible by other users of the account?How can we restrict access to DocuSign data and keep the data separate between departments(HR, Legal etc.)?Best Regards.

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Docusign Employee
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Docusign Employee
Community UserLegacy User
asked in eSignature
I originated a document intended for me and three others to sign. I sent it out and did not set up the document for me to sign it. It only requires signatures from the other three. How do I change the document so I can docusign it?

I originated a document intended for me and three others to sign. I sent it out and did not set up the document for me to sign it. It only requires signatures from the other three. How do I change the document so I can docusign it?

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Docusign Employee
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Docusign Employee
Community UserLegacy User
asked in eSignature
How long can we validate the eSignature signed PDF (PAdES-LTV), AFTER downloaded?

LTV (Long Term Validation) have a long expiration date, but it may be NOT forever, so I think we need to take appropriate action after the life-time is exceeded.​The specification of the downloaded PDF seems to be PAdES-LTV.In PAdES-LTV, I understand that the expiration date of the entire PDF is the expiration date of the last added document timestamp.When the certificate of document time stamp attached to the downloaded PDF expire?​If it's long enough, I don't have to do anything, so I asked how long it is.I looked at page 9 of the PAdES-LTV specification (below link) and understood and asked the question as above.https://www.etsi.org/deliver/etsi_ts/102700_102799/10277804/01.01.01_60/ts_10277804v010101p.pdf

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Docusign Employee
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Docusign Employee
Community UserLegacy User
asked in eSignature
How to adjust the size of an image to use it as a stamp

Hello,Can you please tell me how to adjust the size of an image to use it as a stamp when signing. I can't manage to do it as you can see on the image in the attachment.Thank you in advance for your help and responsiveness.Best Regards, 

6551
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Docusign Employee
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Docusign Employee
Community UserLegacy User
asked in eSignature
Reminder to sign:

Is it possible to send out a reminder to sign to those who have not yet signed the document? For example if you have sent a document with 20 recipients and 15 of them have signed the document- is it possible to send a reminder to the remaining 5 who are yet to sign?

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Docusign Employee
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Docusign Employee
Community UserLegacy User
asked in eSignature
client selected signature and now it shows another. How does she change this or me?

client selected signature and now it shows another. How does she change this or me?

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Docusign Employee
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Docusign Employee
Community UserLegacy User
asked in eSignature
I accidentally dragged the wrong signer's name to a signature box. The document has already gone out. How do I change it and re-send?

I accidentally dragged the wrong signer's name to a signature box. The document has already gone out. How do I change it and re-send?

2781
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Docusign Employee
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Docusign Employee
Community UserLegacy User
asked in eSignature
How to add multiple e-signature accounts in DocuSign Developer Environment

For example : In DocuSign Admin/Production Environment we can have multiple e-signature accounts. We can switch accounts from legal to hr and so on . How to implement the same feature in e-signature in DocuSign Developer Environment

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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Why are documents blank?

When I create a document to send off. I fill it all out and I do everything necessary and send it off, but why whenever I want to look at the documents are they blank??? Why doesn't the information that I put on the document that I prepare show up? This has to be an issue that other people complain about!

15722
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How to recall (void) a request after sending it?

Hi, I have sent 2 requests to my university for esignatures, but they were not linked to my docusign account. How can I void them? I received confirmation emails, but that link opens the document with no actions options. However, on my account, those documents do not show up. Kindly guide.

2521
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How can I change my esignature if I want to add a middle initial?

After initially signing without my middle initial, I want to change it for the rest of the document but the original signature continues to auto populate. How do I re-set it?

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Docusign Employee

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