Hello,

Thank you for reaching out here in the DocuSign Community.

We apologize for the inconvenience, I understand you no longer have access to the email address listed in DocuSign and are therefore unable to change it.

If you are under a company account, you can request your admin to create a new user for you using the new email address and transfer all of your documents and templates to that new user: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=xyt1583277373629.html&_LANG=enus

If it is a personal account and if the domain is claimed by your company and so, you would need to contact customer support so that an Account Change Request can be created where the owner of the domain would have to sign off: https://support.docusign.com/en/contactSupport

If the email address is personal and under Gmail, Hotmail, Yahoo, etc. unfortunately, the change can not be made as you would need access to the old email address, in this case, if you can log in to DocuSign, I recommend downloading all of your documents and templates and create a new account.

If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

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