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Hello DocuSign Community,

We are facing issue with the Radio/CheckBox buttons. We have created a group for the same what we want is after selecting any one option the required field must go away so that it would not navigate to all other radio/checkboxes in the group.

Here the is even after selecting one radio/checkbox it navigates to all other radios/checkboxes in the same group 

A document is attached with screenshots for better explanation.

Please help with the issue.

Hello,

Thank you for reaching out here in the DocuSign Community.

 I apologize for the inconvenience, I understand that you having an issue with the Radio/CheckBox buttons, after selecting one radio/checkbox it navigates to all other radios/checkboxes in the same group.

Do you know what is the current value for the auto navigation on your account? You can view them in the account settings tab.

These are the options:

  • Page Only: With this option there is no automatic navigation to the next field. The signer must manually navigate through the documents. The signer can scroll through pages, select Next, or use the document map on the right side of the browser to go to specific pages.
  • Navigate required fields: The initial navigation moves to the next empty or filled-in required field. Optional fields are skipped unless they contain invalid data. For example, if a zip code field is optional and contains an invalid entry, this field is required until corrected.
  • Navigate blank required fields: The initial navigation moves to the next empty required field. Optional fields are skipped unless they contain invalid data. For example, if a zip code field is optional and contains an invalid entry, this field is required until corrected.
  • Navigate all fields: The initial and subsequent navigation moves to the next required or optional field.
  • Page then Navigate required fields: The initial navigation goes to the top of the next page and then moves to the next empty or filled-in required field on the page. If there are no required fields on the page, the navigation stops at the top of the page and then goes to the next page when the signer selects Next.
  • Page then Navigate blank required fields: The initial navigation goes to the top of the next page and then moves to the next empty required field on the page. If there are no blank required fields on the page, the navigation stops at the top of the page and then goes to the next page when the signer selects Next.
  • Page then Navigate all fields: The initial navigation goes to the top of the next page and then moves to the next required or optional field on the page. If there are no required or optional fields on the page, the navigation stops at the top of the page and then goes to the next page when the signer selects Next.

More information at https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=rgk1583277353500.html&_LANG=enus.

Note: Some advanced features and options are supported only in certain DocuSign plans. Your account plan might not support some options discussed in this help topic. For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan.

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Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

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