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Hi, when i send a Document to the first signature receiver he print it and send it via email. How is the solution that the People 2 and 3 have the option againe to make a signature in Docusing? Is here a workaround? Many thanks Marc

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Community ExpertAnswer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

From my understanding, you are looking for a way so that the 2 other signers can sign via DocuSign when one of the signers Prints it out to sign, is that right?

The way to do this would be to educate the signer to use our Print and Sign feature as this will allow the signer to upload the document back into the initial document and continue the signing process to the other signers: https://support.docusign.com/s/document-item?bundleId=yca1573855023892&topicId=wdr1573855014901.html&_LANG=enus

Otherwise, you can correct the envelope and remove that recipient so that the document can continue on to the next signers, but that would lead to having two documents, one signed manually and the other signed electronically.

You can find more details regarding how to correct an envelope, here: https://support.docusign.com/en/guides/ndse-user-guide-correct-documents

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Expert

Answer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

From my understanding, you are looking for a way so that the 2 other signers can sign via DocuSign when one of the signers Prints it out to sign, is that right?

The way to do this would be to educate the signer to use our Print and Sign feature as this will allow the signer to upload the document back into the initial document and continue the signing process to the other signers: https://support.docusign.com/s/document-item?bundleId=yca1573855023892&topicId=wdr1573855014901.html&_LANG=enus

Otherwise, you can correct the envelope and remove that recipient so that the document can continue on to the next signers, but that would lead to having two documents, one signed manually and the other signed electronically.

You can find more details regarding how to correct an envelope, here: https://support.docusign.com/en/guides/ndse-user-guide-correct-documents

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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C

Community Member

Legacy User

Hi Nathaly,

thanks for your answer.

Ist it not possible that we can do this as sender/creator?

So we can upload the Document that we get via email, and we can upload this and set this person that he have sign manually?

It would be a nice function ;-)

Best regards

Marc

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C

Community Member

Legacy User

Hello,

Thank you for reaching back.

You can also try correcting the envelopes and replacing the existing document but if the document shows as "Locked" or has a Lock icon it can not be changed: https://support.docusign.com/s/document-item?bundleId=gbo1643332197980&topicId=fjx1578456267870.html&_LANG=enus

Any feedback that can improve our users’ experience is always more than welcome.

We’ll provide it to the Product team that is closely aligned with the area associated with the feedback. They will review it and determine the next steps.

In the near future, we will have a Community section that is dedicated to customer suggestions/feedback. You all will have the ability to upvote on what’s important and needed.

If you’re a DocuSign Administrator for a corporate plan, you have the additional option of filing your request directly when you’re logged into your account. You’ll be able to click the “Give Feedback” button at the bottom of the screen in order to submit your idea.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.