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eSignature

Have Docusign eSignature questions? Find answers here!

  • 5,270 Topics
  • 16,233 Replies
5270 Topics
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Docusign Employee
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asked in eSignature
Hand Written Templates

We are currently using DocuSign successfully, however, some clients like to print out the template, fill it out with a pen and send it back.  Is there any way that DocuSign can "read" the handwriting from an uploaded scan and fill in the template digitally AND include the customer's pen signature?

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Docusign Employee
6 years ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
Regex Formatting

I have a Regex validation expression to validate phone numbers.  2 questions: 1.  Can I add the substitution code to format the results? For example Phone number validation ^\\(?([0-9]{3})\\)?[-.●]?([0-9]{3})[-.●]?([0-9]{4})$ want to add replace ($1) $2-$3 to format the validated numbers. 2.  Would the field be text or number?

903
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Docusign Employee
6 years ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
Signing Session Timeout?

Hello DocuSign Community, As my first contact with DocuSign i got a link from my new employer to sign in. After all in all 3x different links and many tries on different browsers the result is always the same: While open the link i get an error from DocuSign that my session is ended cause of inactivity. Where might be the fault?

1481
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Docusign Employee
6 years ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
Place placeholder for Initials on multiple pages

We have usually put initials on every page of a contract to make sure that our suppliers reviewed every single page. Now with DocuSign, it is a very time-consuming way to put the placeholder for initials on every page of the contract which could include a huge number of pages. Is there a way to tell DocuSign, that the placeholder for initials have to be placed on EVERY page when I am preparing the document to send it to the request for signature?

3550
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Docusign Employee
6 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I signed too soon - can I recall my signature?

I signed a document but shouldn't have.  Can I recall my signature?

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Docusign Employee
6 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
how to generate a report indicating viewed not completed

I'm a newbie to DocuSign, so... Is there a report to indicate viewed but not completed. Thanks  

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Docusign Employee
6 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How do I auto-populate my signature as the sender?

I'm trying to set up my account and I added a template but I can't seem to figure out how to auto-populate my signature on the form that I'm sending a customer to sign.

810
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Docusign Employee
6 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Changing signature size for signers

I get back signatures that are either very small or so large that they obscure other fields. If I select the "Sign a Document" option on the main DocuSign page, I can adjust my signature size just fine. If I am sent a document to sign, I cannot. When I am setting the signature field, I can make it smaller, but not bigger.  I am not using scanned documents, so there shouldn't be a problem with the resolution.  Is there a way to fix this? Please advise. Thank you.

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Docusign Employee
6 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Want to: Send to bulk list with different templates

Hi, I'm new to DocuSign, loving the premise of it, but not wanting to create additional work.  I'll list my proposed idea to show what I am wanting to do, but am open to achieving the same results with a different method.What I want to do: I want to send to ~100 users every 3-4 weeks, each with a unique template, but don't want to send 100 different envelopes, I'd rather assign (via CSV or whatever) who gets what template and send all at once.  It's easy enough for me to get the list to send to, and look up to assign template names, etc. for each record.Is this possible in DocuSign?  I couldn't find anything remotely close when messing around with sending documents and couldn't find anything in the community about doing this.Thanks in advance! 

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Docusign Employee
6 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Signatures Overlapping

Hello, This is my first time using DocuSign. I have sent a release form to 15 recipients. I have received it so far from 2 but when I look at the document, both signatures and name fields are overlapped meaning I can see both signatures and names on top of one another. I've obviously screwed up something when setting up the form but not sure what I've done. Has anyone else had this experience or anyone able to assist? 

5860
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Docusign Employee
6 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I marked that the Sender (Mandatory) complete specific fields. But it doesnt have them complete it.

I uploaded a document and created all of the fields.  I marked that the Sender (Mandatory) complete specific fields.   When I test it, it only requires that I put the individuals to send it to and then sends it.  What step am I missing to make sure the document is filled out before being sent?

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Docusign Employee
6 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Delegating signature by another signer

Hi, Everyone, how do you allow a signer to delegate signing to someone else? I cannot locate, nor recall what this feature/setting is called. Example: I send a doc for signature to the person I believe is the correct signer. However, the signer receives the request and needs to push to another authorized signer. Thanks for the help!

472
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Docusign Employee
7 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Requesting signature using a link (vs. an email request)

Is it possible to create a document for signature using a URL link rather than sending it to someone in an email? I want to incorporate the document/link into an existing registration form for an event.

826
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Docusign Employee
7 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Multiple Signuature lines but can only sign one

I need to send 3 documents to someone, with a signature block on each document, but they are only allowed to sign one.  Is there a way to void the other two signature blocks once they choose to sign one? Thanks!

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Docusign Employee
7 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Tags are too small

When I try to use the function to have the client sign the document...it is TINY? What happened? I also want to add text...but the text box is also Tiny and I can't type any text into the box??

14434
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Docusign Employee
7 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How to retrieve coworkers' signed envelopes?

We have a small agency and sometimes we need to retrieve the signed DocuSign forms from other staff members. Is this an option and if so how do we go about doing this? Thank you.

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Docusign Employee
7 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Adding Conditional Fields to Radio Button Groups

In a radio button group I need to make two fields conditional following the single radio button selection. The new experience settings for radio button groups make this difficult to figure out. This is for a contract template where you have to select one of seven options and then provide two additional pieces of information about the selection that you made. This functionality was great in the previous verison of Docu-Sign. Please help!

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Docusign Employee
7 years ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
Can I hide/change sender?

I would like documents to appear as though they come from the company, not specifically from me. Is there a way to hide my name and/or email and replace it with the company name instead?

4780
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Docusign Employee
7 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
What are the valid phone number formats for requesting SMS authentication?

We are working on a solution that will get a mobile phone number from the user and pass it to DocuSign for sending an SMS validation code to. We would like to enforce the validation for the phone number, but I haven't been able to find any documentation on what the acceptable phone number formats are for DocuSign (e.g. with parentheses or not, dashes or not, country code or not etc).  Does anyone know where this information exists?

3701
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Docusign Employee
7 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
how do i cc someone

How do i cc another party when sending out documents

5914
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Docusign Employee
7 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Date Format in Data Field

I have templates with a few data fields masked as date fields to be used for contract start and end dates. The entry format for those fields always defaults to MM/DD/YYYY regardless of the date format settings under Time Zone. I would like to have the custom date fields formated to look more universal like MMM DD YYYY (i.e. Oct 6 2015). Any idea how to accomplish this? Thanks!!

1706
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Docusign Employee
7 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
LiveCycle PDF upload error

Hi I am getting an error when uploading a PDF document. The PDF I am trying to attach is a flattened version of the XML-based PDF that was created via Adobe LiveCycle. Here is the error I am getting - "We cannot process that PDF. Please ensure that file is not corrupted" But the PDF is not corrupted. It is perfectly fine.

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Docusign Employee
7 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Compression Suggestions for large files

Please provide the site where I can compress files so that I can upload to DocuSign.  

5674
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Docusign Employee
7 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Authoritative Copy Concerns

How are people handling extraction and storage of the(https://www.docusign.com/features-and-benefits/features) Authoritative copy for a completed envelope? The Authoritative copy is the single distinct absolute original version of a document that is unique, identifiable and unalterable without detection. I just found out about this specific requirement during a meeting with Legal. Based on what I've found online both through the guides and google, it seems like you can use an API call to extract it but you can't easily get it through the console. During a call with Support, it appears as if Authoritative Copy needs to be activated through your account rep. Though after speaking with legal, that seems like a large loophole in terms of auditing. If the Authoritative Copy is required for defense of any signature, and my account isn't even enabled to extract the Authoritative copy. How can I defend the signature? Is anyone else actively storing the Authoritative copy? Are

3405
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Docusign Employee
7 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Change DOT Signature to 120 or 500 pixels

Few months back, we have a case and the support team suggested there will be an update as the support engineer have been working on a new release to have a restriction for users not to have a DOT only as their signature.In the mean time we have raised the value to be 120 as per support  Set a Minimum number of pixels required to adopt a signature/initials to 120 however, we are still getting the users with the dots. 1. Is there a fix available to overcome this issue? 2. If we now enforce to adopt a signature feature instead, what will happen to the existing users? Do they need again to create a new signature?(I think it is required), but, that will cause a problem on 1000 plus users getting to redo their signature again. Please suggest. Thank you

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Docusign Employee
7 years ago
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