New Voice

Solved

Is docusign down?

Forum|Forum|2 years ago
February 27, 2024
4 replies
396 views

I tried to log in. Put in the verification code they email me. Im getting an app request error

eSignature

Best answer by Christopher.Alpizar

Hi,

I hope you all are doing well.

There was an outage that affected our services, are you still experiencing the same behavior?

Customers intermittently experiencing issues utilizing DocuSign services in Multiple Environments (IM-39537)

Due to a bug in a third-party tool used for feature management, an API version mismatch resulted in certain DocuSign features becoming unavailable for a subset of customers. The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.

Some customers in NA may experience issues with identity verification (IM-39536)

This incident has been resolved.

Let us know if you need further assistance with this, I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

F

Franziska.Frey

New Voice

We’re experiencing the same issue companywide. No one is able to log in.

N

nikkij

Newcomer

We are having the same issue.

A

amandas

New Voice

We had the same error but are back online now.

C

Christopher.Alpizar

Answer

Docusign Employee

Hi,

I hope you all are doing well.

There was an outage that affected our services, are you still experiencing the same behavior?

Customers intermittently experiencing issues utilizing DocuSign services in Multiple Environments (IM-39537)

Due to a bug in a third-party tool used for feature management, an API version mismatch resulted in certain DocuSign features becoming unavailable for a subset of customers. The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.

Some customers in NA may experience issues with identity verification (IM-39536)

This incident has been resolved.

Let us know if you need further assistance with this, I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.