I attempted to sign the document using Docusign, but the signature process was not completed well.
To provide detailed information about the situation, I have arranged screenshots as follows.
I also asked the company's Service team, but I only received the following response.
“Please be advised that as per Access team you have DocuSign access”
Is there a solution to this problem?
- I selected the signing reason and clicked ‘sign’ button
![](https://uploads-us-west-2.insided.com/docusign-en/attachment/fe74a0ea-dca9-4fe4-9d72-834e745708fe.png)
- click continue button
![](https://uploads-us-west-2.insided.com/docusign-en/attachment/a4515657-6b27-4533-9ddc-b5dc2d5b25ad.png)
- A new popup appears and Input email address and password
![](https://uploads-us-west-2.insided.com/docusign-en/attachment/96d5f26a-ba6e-4c1f-9b32-5bdde689a3ab.png)
- A new popup appears and then click close
![](https://uploads-us-west-2.insided.com/docusign-en/attachment/bd82fa50-f439-490d-9eb4-4a2bec6d2938.png)
- Despite clicking "close" at step 4, authentication is still in progress. Click ‘x’ or ‘cancel’ button
![](https://uploads-us-west-2.insided.com/docusign-en/attachment/c5cb3869-b128-4744-a657-f8ea1e236e38.png)
- Repeat the sign process
![](https://uploads-us-west-2.insided.com/docusign-en/attachment/4ff2c930-2ab3-4e86-9b8f-780bb66920b3.png)
Thank you.