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eSignature

Have Docusign eSignature questions? Find answers here!

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4596 Topics
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Docusign Employee
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asked in eSignature
how to fix tiny initial and signature boxes?

how to fix tiny initial and signature boxes?

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C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I'm trying to use signing groups to route a powerform to this group based on a rule in the form. I cant get the emails to go to the entire group.

the powerform has a rule (e.g. if field A = Yes, route to signing group.), but no matter what configuration I use, only the first name listed in the signing group is getting the emails from the system. I tried removing the signing group and just routing to individuals based on rules in the powerforms (if field A = Yes, route to user 1) and then another rule (if field A = Yes, route to user 2) and only 1 of those rules is running and only User 1 is getting the emails.

1
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Help with W9

I have downloaded the template but am wondering if there is a way to have the form fillable for SS# instead of EIN#

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C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
My company has been using electronic signature only, but now the legal area need to use digital signature too. The problem that I can't find the Signature Type option to choose ICP-Brasil in my case. This option appears doesn't seem to be available t

My company has been using electronic signature only, but now the legal area need to use digital signature too. The problem that I can't find the Signature Type option to choose ICP-Brasil in my case. This option appears doesn't seem to be available to me.

1
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
If I delete an envelope before someone sign the document, that envelop don´t count for billing purposes?

Hi support team,I deleted few envelopes before was signed because we need to make few changes to the documents. I want to know if those evelopes count for billing purposes as a "used envelopes" or the plataform only charges for the envelopes used and signed.Thanks for your help.

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C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I started a new doc to sign & found out my name is only my first name. I'm halfway through signing, how can I add my last name to the signature now?:

I started a new doc to sign & found out my name is only my first name. I'm halfway through signing, how can I add my last name to the signature now?:

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C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
¿Como puedo eliminar una firma y solicitarla nuevamente? ya que la firma no es elegible por políticas internas de nuestra organización

¿Como puedo eliminar una firma y solicitarla nuevamente? ya que la firma no es elegible por políticas internas de nuestra organización

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C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I was supposed to make a sign on document and I mistakenly did wrong sign. Is there anyway i cn change the sign on document?

I was supposed to make a sign on document and I mistakenly did wrong sign. Is there anyway i cn change the sign on document?

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C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Hi, How do we go about having a document witnessed using DocuSign? Thanks.

Hi, How do we go about having a document witnessed using DocuSign? Thanks.

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C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How can I edit information in a signature? (3things)

HelloI am a DocuSign user as Part 11 Module Enabled. I want to edit 3things in bleow.1/ I want to remove the signed time from the sign, can I edit it?2/ I also want to remove the unique number under the sign, can I edit it?3/ I want to remove comments such as 'I approve this document', can I edit them?Could you help me please?Thank you.

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Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Specify recipients

We find that when we identify a recipient with the "Specify recipient" role, the message "An error has occurred while saving one of the recipients. Please try again" appears and also, when we click Next, another message "Account does not have permission to send to Agent recipient type."A few weeks ago it didn't give us errors and now it does. What is the reason? Can you help us?

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C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How can I edit a docusogn document that has been sent and completed??

How can I edit a docusogn document that has been sent and completed??

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C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
So, I understand that if I send documents to be signed the other person does not need to have Docusign esignature software to fill out the forms correct?

So, I understand that if I send documents to be signed the other person does not need to have Docusign esignature software to fill out the forms correct?

1
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How can I open a powerform link to my DocuSign account?

Hello,I have received an email with a link for sign a contract. It is a link, so I can't charge it in the Docusign because it ask to charge a document that is in my computer or google drive.The problem is that the document want my sign, but the sign is standard, with only my name and surname but different calligraphy. Is it correct? Is it valid?I want to use for security my personal calligraphy, so I saved it on my official DocuSign account, but I can't open the link on my account because it is on the private email (Gmail). The esignature add don't work because it see only the attached.

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C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
My name is spelt correctly everywhere except my signature. I can edit and change my name on my account but when I sign documents it is spelt incorrectly. I cannot seem to figure out how to change this.

My name is spelt correctly everywhere except my signature. I can edit and change my name on my account but when I sign documents it is spelt incorrectly. I cannot seem to figure out how to change this.

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C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Recipient put initials in signature box. How does she change this?

Recipient put initials in signature box. How does she change this?

1
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How can I change my signature? I needed to sign in my maiden name months ago, and now in my married name- I cannot find how to alter this!!! Please help!!!!

How can I change my signature? I needed to sign in my maiden name months ago, and now in my married name- I cannot find how to alter this!!! Please help!!!!

1
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How to modify date format

How can we modify the signature date format from DD/MM/YYYY to YYYY-MM-DD in a document to sign (sending)? 

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C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
how do I change a saved signature? It is last name first and needs to be first then last name

how do I change a saved signature? It is last name first and needs to be first then last name

1
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
HOW DO YOU CHANGE THE SPELLING OF A PERSONS NAME

HOW DO YOU CHANGE THE SPELLING OF A PERSONS NAME

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Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Recipient Can't Fill in "Title" Field

A recipient is not able to complete a Docusign because she isn't able to add her title in the "title" field. Can anyone assist?

1
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
If I want an Excel File Docusigned, will Docusign always change it to a PDF or can it be left as a Secure Excel File

I'm trying to create an address list for properties that I want to get "signed" to validate the addresses are correct.

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C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I have 2 questions: How long do documents stay on my account before being " purged " ( standard plan ) and How do I do a bulk download of everything that I have as completed signed docs ? -Adrian

Since I have a few hundred docs now that I have not had the time to download, I now have a bit of a problem as I need to retain these docs for many years. I need help to solve this issue. I really hope I don't have to do one at a time ! - Adrian

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C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Multiple signatures on one document

Is there a way to have multiple sigures available on one form?  while also not making every single signature mandatory to complete the document?  For example, a consent form that is used for either adults or children who need parents/gurdians to sign a differnet line for their children or wards.  Thanks!

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C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is it possible to have someone sign a document without sending them an email or creating an account?

I'd like to have every candidate that comes into our office sign an NDA using docusign when they arrive at our office. We will not be able to create accounts for each person and I do not want to email the forms to them. Is this possible? Thanks!

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C
Docusign Employee
2 years ago

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