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Hello,

Can personal identifiers be redacted after a document has been signed?

thanks,

eSignature

Alexandre.AugustoAnswer

Docusign Employee

Hello, @ccrnjar

You are welcome to our Docusign Community!

After a document be signed it is not possible to change the name/email of the signer through our eSignature platform due high security reasons.

While an envelope is in Waiting for Others it’s possible to correct it to change recipients names/emails who didn’t signed yet an agreement. After being signed, you cannot change them anymore.

Let me know if I answered your question. Use the @ plus my name so I’ll notified.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

Alexandre.Augusto

Answer

Docusign Employee

Hello, @ccrnjar

You are welcome to our Docusign Community!

After a document be signed it is not possible to change the name/email of the signer through our eSignature platform due high security reasons.

While an envelope is in Waiting for Others it’s possible to correct it to change recipients names/emails who didn’t signed yet an agreement. After being signed, you cannot change them anymore.

Let me know if I answered your question. Use the @ plus my name so I’ll notified.

Best,

Alexandre

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Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

A

Alejandro.Ramos

Docusign Employee

Hi @ccrnjar,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.