@Kyle RMX 

This is something the sender can control in their account settings in DocuSign eSignature.

This DocuSign Support article will help you to configure the timezone as desired.

Thank you.

Kyle

Hi @Kyle RMX,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

@Christopher.Alpizar @Michael.Rave 
We have set our timezone to Kuala Lampur but still after signing the document we are getting signed date time in PST timezone. Is there anything else do we need to take care or it will be always in PST timezone in api respone after signed?

Hello @arjunkishorkumar.govani,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that you set your time zone for Kuala Lampur but still after signing the document you are getting the signed date time in PST time zone.

I apologize but to clarify, did you set the time zone in the account settings or in your user profile?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thanks @Christopher.Alpizar As you mentioned, I had already updated the default regional timezone to Kuala-Lampur. So for other signer account, will it give the signed date time in PST or Kuala-Lampur timezone in docusign api response? 

Please suggest that as well.

Thanks.

Hello @arjunkishorkumar.govani,

Thank you for reaching back.

Was the change made in  "Admin > Signing Settings > Document Formatting." or  "My Preferences > Regional Settings > Specify a time zone"?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @arjunkishorkumar.govani,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.