@sgarciav - What kind of changes were made to the envelope?  If any of the envelopes include documents where signatures have been completed, these documents will be locked for editing.  

Thanks John. The changes made were that some text was ex’d out and replaced by new text. This was done by adding a text field while in correction mode, adding the X’s to “cross out” previous text, then added new text. Next signer was able to see the changes and signed. Current signer is not seeing these changes. This is odd since we have done this type of correction many times without issue.

I am looking into this, but do not see anything odd about the envelope. Salvador

@sgarciav - That is odd.   Were the signers assigned a signing order?  The only thing I can think of is that if they did not, that current signer has the active signing window before the changes were made.  Maybe ask them to refresh their browser or use a different browser.

Good idea about using a different browser. There is a signing order, and this signer is the last on the list. I am waiting to meet with her. We’ll see if I can resolve this when I do. I will update this thread as is possible. Thanks! Salvador

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