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Sending To Multiple Recipients

  • June 3, 2024
  • 3 replies
  • 132 views
M
Newcomer
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Hi, I am sending documents to 3 recipients and they all need to sign. No signing order requested. 

Question: WHY DON’T ALL RECIPIENTS GET THE ENVELOPE E-MAIL AT SAME TIME? IT SEEMS AS THOUGH THE FIRST RECIPIENT HAS TO REVIEW AND SIGN BEFORE THE 2ND AND THIRD RECEIVE THE ENVELOPE?

I have not used Docusign for more than 1 recipient in awhile. However, in the past I remember all recipients got the envelope at the same time. Please explain how to get all recipients to receive the envelope documents to review and sign at the same time.

 

Thanks Marsh

Best answer by mr1

Hi Marsh:

If turning off ‘signing order’ doesn’t work - you can set everyone in the signing order to “1”, they will all receive at the same time.

 

good luck

mr1

3 replies

K
Community Moderator
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  • Koji.OsadaCommunity Moderator
  • Community Moderator
  • June 3, 2024

Hi,

Please check if the "Set a Signing Order" feature is enabled or not. 

Thanks,

Koji

M
Respected Advisor
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  • mr1Respected Advisor
  • Respected Advisor
  • Answer
  • June 3, 2024

Hi Marsh:

If turning off ‘signing order’ doesn’t work - you can set everyone in the signing order to “1”, they will all receive at the same time.

 

good luck

mr1

MR1
C
Community Moderator
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Hi @Marsh,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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