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Why don't all recipients receive the document?

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I am trying to send a document to 5 recepients for signatures but only 2 of them receive it.

The email adresses are correct and we didn't have any problems in the past. What should I do?

eSignature

Alexandre.AugustoAnswer

Docusign Employee

Hello, @MKAT

You are welcome to the Docusign Community!

Are you using a Signing Order in the envelope sent? If so, a recipient will receive an email notification when it’s his/her turn to sign. But if you aren’t using a signing order, ask to the recipients not receiving the email to check their SPAM folders, perhaps the emails are there.

Another possibility: those recipients not receiving the notification email to sign are using a software that blocks some emails’ domains and wrongly our docusign.com and docusign.net domains are being blocked. If this is the case, they need to ask for their IT team unblock our domains.

I hope that helps.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

Alexandre.Augusto

Answer

Docusign Employee

Hello, @MKAT

You are welcome to the Docusign Community!

Are you using a Signing Order in the envelope sent? If so, a recipient will receive an email notification when it’s his/her turn to sign. But if you aren’t using a signing order, ask to the recipients not receiving the email to check their SPAM folders, perhaps the emails are there.

Another possibility: those recipients not receiving the notification email to sign are using a software that blocks some emails’ domains and wrongly our docusign.com and docusign.net domains are being blocked. If this is the case, they need to ask for their IT team unblock our domains.

I hope that helps.

Best,

Alexandre

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Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

M

MKAT

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Newcomer

Thank you very much for your reply @Alexandre.Augusto

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nathaly.monge

Docusign Employee

Hello @MKAT ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.