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I am trying to send a document to 5 recepients for signatures but only 2 of them receive it.
The email adresses are correct and we didn't have any problems in the past. What should I do?
Solved
Why don't all recipients receive the document?
+2- Newcomer
Best answer by Alexandre.Augusto
Hello,
You are welcome to the Docusign Community!
Are you using a Signing Order in the envelope sent? If so, a recipient will receive an email notification when it’s his/her turn to sign. But if you aren’t using a signing order, ask to the recipients not receiving the email to check their SPAM folders, perhaps the emails are there.
Another possibility: those recipients not receiving the notification email to sign are using a software that blocks some emails’ domains and wrongly our docusign.com and docusign.net domains are being blocked. If this is the case, they need to ask for their IT team unblock our domains.
I hope that helps.
Best,
Alexandre
+18- Docusign Employee
- Answer
Hello,
You are welcome to the Docusign Community!
Are you using a Signing Order in the envelope sent? If so, a recipient will receive an email notification when it’s his/her turn to sign. But if you aren’t using a signing order, ask to the recipients not receiving the email to check their SPAM folders, perhaps the emails are there.
Another possibility: those recipients not receiving the notification email to sign are using a software that blocks some emails’ domains and wrongly our docusign.com and docusign.net domains are being blocked. If this is the case, they need to ask for their IT team unblock our domains.
I hope that helps.
Best,
Alexandre
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