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eSignature

Have Docusign eSignature questions? Find answers here!

  • 5,166 Topics
  • 15,869 Replies
5166 Topics
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Docusign Employee
Community UserLegacy User
asked in eSignature
I have a signer who has changed several times the person who reviews prior to signing, so now I have multiple signatures that pop up when I type her name. How can delete all of them except for the most current signature.

Example:Name@email/abvName@email/jqrName@email/xyzI want just Name@email to pop up. Unfortunately, only the ones above pop up and I have to manually type the one I want.

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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
Do you have a step by step process we can use as a written SOP so our office can edit an existing template (i.e. add pay amount or a note) or the recipient's name and then email it?

Do you have a step by step process we can use as a written SOP so our office can edit an existing template (i.e. add pay amount or a note) or the recipient's name and then email it?

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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
Can I create a 'total' formula that can add, and subtract number fields by using negative numbers in the number field?

If one of my solutions has a negative number, how do I write the formula? I can add each number field and get a correct outcome, but I don't know if I can create the formula to capture a negative number and positive numbers in the same formula. Current formula = [R1 ExOTC] + [R2 ExOTC] + [R3 ExOTC] + [R4 ExOTC] + [R5 ExOTC]

573
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
I just purchased. When I uploaded my first document, I tried to review. Only the first few pages appeared. The rest are blank. Nice. Calling support was a waste of more time. It's just a computer. Hopefully someone here has already blasted through t

I just purchased. When I uploaded my first document, I tried to review. Only the first few pages appeared. The rest are blank. Nice. Calling support was a waste of more time. It's just a computer. Hopefully someone here has already blasted through that T

488
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
Is it possible to control who is the recipient of the end/signed copy?

Hypothetically I would like to control that the signer does not necessarily receive the final signed copy of a document

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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is it possible to remove carbon copy recipients in a signing group from the finalized form?

We would like to see if there is a way anonymizing the members of a signing group within the form and after the signing process has been completed, it shows up in the carbon copy events section within the signed web form. This may assist with reducing the amount of emails sent to people within a signing group who were not associated with the signing of the form as other members of the group could have been the signers during the process.

893
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
In case of two different Docusign accounts with millions of contracts on each Docusign account .. Can we combine contracts from one account to another account.? Is it possible..?

In case of two different Docusign accounts with millions of contracts on each Docusign account .. Can we combine contracts from one account to another account.? Is it possible..? If show please share details

881
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
Reporting - Is it possible to analyze individual fields of a document?

Hello dear Community,There are several reports that can be generated in DocuSign. Is it also possible to analyze the fields that have been added to a document? Example:In an envelope I send a document. This document contains a text field with the customer number, a text field with a value and a text field with a quantity.Is it possible to extract the information that was entered into these three fields?Thank you and best regards,Meltem

381
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
How can I change a required signer's email address permanently to update it on the backend as an administrator who is creating the documents

I need to change one of my signer's saved emails

321
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
Can i use a merge field (like an account name) as a Document name in DocuSign?

Can i use a merge field (like an account name) as a Document name in DocuSign?

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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
Is it possible to change the sender displayname on e-mails from DocuSign?

When a envelope is sent towards an internal recipient the e-mails from DocuSign are flagged as "Mailbox intelligence impersonation" due to the way the Displayname is structured ([name] via DocuSign). Is it possible to change this structure? i.e. just DocuSign of [companyname] via DocuSign.

4751
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How to show a time stamp with the Date Signed?

I send docs from a form that requires multiple signatures and has fields defined for 'Signature" and "Date signed" for each signer, but when completed, the "Date Signed" field only shows a date and no time stamp. How do I have the form show the time stamp in addition? There does not appear to be a field available for "Time Signed" or "Date and Time Signed" and there are no attributes on the "Date Signed" field that would appear to modify that appearance, as I would expect;

3621
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
How to sign a multi-page document (for example, PDF) on each page in one step?

How to sign a multi-page document (for example, PDF) on each page in one step? I need to sign documents on each page, what if the document is 50-100 pages.

14961
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
I cannot sign as delegated signer anymore.

I seem to have been unable to sign any documents on behalf of my boss. I can view the document into homepage and once I click on sign it, it appears a message "Error accessing envelope. Rejected". However, I have access as delegated signer.

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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I need to find the address that one of my team sent an envelope to on Friday. Our client is saying they never received it. The sender is out of the office for a week. I am an administrator on the account.

I need to find the address that one of my team sent an envelope to on Friday. Our client is saying they never received it. The sender is out of the office for a week. I am an administrator on the account.

182
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
Forwarding a signed Envelope (containing multiple signed PDFs) for further signatures and downloading as one file!

Dear Admin,Thanks for this wonderful product.​I have been lately using DocuSign for sending envelopes containing multiple PDFs for signature.​After Signatory -1 has signed and returned the envelope to me (containing multiple signed PDFs). I am forwarding this envelope to Signatory -2. But the issue is, the PDFs are all combined in to one file.​When Signatory-2 signs and returns the envelope, i could only download the PDF as one file. I need the files to be individually signed separate ones, as I sent in the original envelope.Is this possible to perform without downloading and reuploading the files?Best RegardsKandan

593
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Suddenly I am password protected when trying to uploand and send documents. And, when I receive signed documents, they are also password portected when I try to forward the documents. I have no idea why this is happening. I need to get signed contr

Suddenly I am password protected when trying to uploand and send documents. And, when I receive signed documents, they are also password portected when I try to forward the documents. I have no idea why this is happening. I need to get signed contracts!

724
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
Can my clients fill in documents as well as just signing and dating documents that I send to them? For instance, type in their address, phone number, emergency contact etc?

Can my clients fill in documents as well as just signing and dating documents that I send to them? For instance, type in their address, phone number, emergency contact etc?

1781
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
- Are we able to mass upload different documents to DocuSign for signatures? - How we can utilize the template feature when all the documents are different (individual documents but need to add tokens to the same section)

- Are we able to mass upload different documents to DocuSign for signatures? - How we can utilize the template feature when all the documents are different (individual documents but need to add tokens to the same section)

865
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I need to order signatures so that when signer 1 signs, it goes to signer 2 and when signer 2 signs it goes to signer 3. I don't wan't it going to all signers at the same time. Can this be done?

I need to order signatures so that when signer 1 signs, it goes to signer 2 and when signer 2 signs it goes to signer 3. I don't wan't it going to all signers at the same time. Can this be done?

371
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How do i change/update the automatic mailed link to our website, that we send to our customers when the documents have been completed?

When we set up Docusign, we were shown somewhere in setting to place a link which sent our Docusign users a page to our website when the select finish signing. I would like to update this but don't know where to find it in settings.

492
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I receive legal documents in Word format from external parties that need to be signed by our CFO. How do I up upload the document and push the document pre-filled to the CFO to sign and return back to me completed?

I receive legal documents in Word format from external parties that need to be signed by our CFO. How do I up upload the document and push the document pre-filled to the CFO to sign and return back to me completed?

302
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
On the PDF the signature shows black or with Dark backround , which makes the Signature unable to show .it is like complete black .

i believe this is regarding PDF level .but we only have workaround and no complete fix from DocuSign.

7084
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Im attempting to run a formula that would block out unnecessary fields based on numerical values entered by the signer.

For example - I need a 3 year residence history. I have a set of fields for address and field for number of years residing there. If they put any integer below 3 in the years residing (number)field, I will have the next set of fields for an additional address become required. I would like a formula to calculate the number fields and recognize when the sum is 3 or greater and allow the signer to move on. 

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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Hi, I am new to DocuSign. From the home page, I do not seem to have the "start" "send an envelope" selection anywhere so I am not able to move forward. Is there something else I need to do? Thank You! Theresa Kamberalis

Hi, I am new to DocuSign. From the home page, I do not seem to have the "start" "send an envelope" selection anywhere so I am not able to move forward. Is there something else I need to do? Thank You! Theresa Kamberalis

433
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Docusign Employee
1 year ago

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