Sender

1 reply
203 views
Translate All

When I'm logged into my DocuSign account, the envelope ID shows coming from my address; however, when the email is delivered, it shows dse@docusign.net. This is confusing to recipients. Can I change this?

JohnSantosAnswer

Guru

@Deerillek

This is the standard email address used by DocuSign for sending notifications and updates regarding envelopes, and it ensures that the emails are delivered reliably and securely.

However, you can customize the "from" email address to better align with your organization's branding and reduce confusion for your recipients. This customization is available through the organization features for your DocuSign account. You can find more information here. Customize Docusign Notification Emails for Accounts with Custom Email Domains

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

JohnSantos

Answer

Guru

@Deerillek

This is the standard email address used by DocuSign for sending notifications and updates regarding envelopes, and it ensures that the emails are delivered reliably and securely.

However, you can customize the "from" email address to better align with your organization's branding and reduce confusion for your recipients. This customization is available through the organization features for your DocuSign account. You can find more information here. Customize Docusign Notification Emails for Accounts with Custom Email Domains

Translate

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.