Hi @Karina !

I apologize for the inconvenience, I understand that your account has been suspended.

To get more information you will need to create a case with DocuSign Support, please see How do I open a case in the DocuSign Support Center? for more information. You can also check our article below:

• Account suspension FAQ

If you’re not able to open a Customer Support case via the above link, you can find below the available phone numbers to contact Customer Support:

•  Please see the following announcement regarding important changes to
  Docusign Live Inbound Phone Support:
  https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
  Phone-Support?language=en_US

The case is needed because private information will be reviewed and that cannot be disclosed in this public forum.

Hi @Karina,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

Problema resolvido! 

Can I ask how this was handled? How was the renewal restored?