Hi @Realtor,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that you haven’t been able to send envelopes after purchasing your subscription, but I will assist you in locating the root cause of the issue.

You can confirm the current plan setup in Settings>Plan and Billing, there you will also find the latest invoice issued for your account.

If you have confirmed that the right billing details are showing in your account settings, the next step would be confirming if the account has reached its envelope quota, by running an Account Activity Report.

For more details on these processes, see:

How do I see how many envelopes my account has used?

Account Activity Report

Feel free to let us know if you need further assistance with this. 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue

Hi @Realtor,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!