The signature block of one of the signers has been mislocated to within the body of the letter. I know both blocks were set up to be beside each other, and am not sure of how this happened and more importantly, how to correct it without invalidating the signatures.
Besides requesting the signers go through this process again, what can be done? And, what will prevent this from happening again?
Hello
Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.
We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand the signature block of one of the signers has been misallocated and you want to know how can you change it without invalidating the other signatures.
I apologize but once a recipient completes their part on the envelope, no changes can be made, you will need to start over again from scratch, I suggest using the Preview mode to confirm that all the fields are working as expected.
Once you finish adding documents, recipients, messages, and signing fields, you can preview your work and then send your envelope. The top navigation bar allows you to preview, save, or discard the envelope, while the bottom navigation bar allows you to send the envelope. You can also use the preview mode to view each recipient's signing experience and check field entries. Preview and Send
Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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