Hello @lastephenson ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that you are unable to change your email address, I understand that the option is just not available for you.

To better understand your issue, can you provide a screenshot of what shows when you click your initials/profile picture on the top right?

For more information on updating an email address, please view: Change Your Email Address

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hi lastephenson:

I’ve always seen that option on the right of the screen - click the circle your initials and ‘manage profiles’ is in the dropdown. 

Maybe the latest update streamlined ‘profile’ to just being in one place?

good luck!

mr1

Hello @lastephenson ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!