+11I received an envelope with no signature fields/placeholder. I can drag the fields from the palette using free form signing. I faced a scenario where I chose to draw the signature. later I decided to upload my signature. But the system shows the first adopted signature each time I drag the signature field. It is not allowing me to clear and change the first adopted signature.
Is this the expected behavior for free form signing?
Best answer by nathaly.monge
Hello
Thank you for reaching out here in the Docusign Community.
I’m sorry to hear that you are unable to change you signature, I understand you are trying to change it using Freeform Signing.
At the moment Freeform Signing does not allow you to change the signature once it’s been adopted for the first time, it will continue to use the same signature for future documents. We apologize for any inconvenience this may cause you.
For more information on Freeform Signing, please view: Use Freeform Signing
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
Thank you for reaching out here in the Docusign Community.
I’m sorry to hear that you are unable to change you signature, I understand you are trying to change it using Freeform Signing.
At the moment Freeform Signing does not allow you to change the signature once it’s been adopted for the first time, it will continue to use the same signature for future documents. We apologize for any inconvenience this may cause you.
For more information on Freeform Signing, please view: Use Freeform Signing
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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