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eSignature

Have Docusign eSignature questions? Find answers here!

  • 5,169 Topics
  • 15,884 Replies
5169 Topics
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Docusign Employee
Community UserLegacy User
asked in eSignature
Docusign said a document was completed but only one of the 18 pages was signed. 1. How did this happen? and 2. How to resend envelope? Do I need to recreate completely?

Docusign said a document was completed but only one of the 18 pages was signed. 1. How did this happen? and 2. How to resend envelope? Do I need to recreate completely?

451
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
I have an issue - text information that employees have completed in a PDF document shows on return within Docusign as 'completed document'. When I download the document and save it locally the text information disappears. Any ideas?

I have an issue - text information that employees have completed in a PDF document shows on return within Docusign as 'completed document'. When I download the document and save it locally the text information disappears. Any ideas?

494
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
Did we choose the wrong application for our business needs?

Hi, I have a question that I really would like input on. To give you some background: Our company wanted to centralize our signing system to one common one, and docusign was chosen to be this new system. The implementation started together with Docusign partners for NDAs and Construction agreements, and suddenly requirements were raised from HR that their current signing system subscription, Oneflow, was about to expire. The decision was made to quickly assign an admin from our company, myself in this case, that was supposed to learn the system as quick as possible to implement a solution for HR (mostly hiring agreements but also other type of documents that they send out, currently 80 different templates). The timeline was tight and after some discussion with our DocuSign contacts, they recommended us to build the solution in CLM, completely driven by workflows.We now went live last week and we have so far been receiving quite bad feedback from the users having problems with the time

422
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
I want to change my email that my Docusign is sent from

How can I do this? Thanks!

401
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is there a way to export a list with all the completed docusigns / subject lines/dates etc. associated with my account?

I'm a commercial real estate broker/property owner and we're trying to export a list of all completed docusigns historically associated with my account to track any offers made etc. Thank you for any help/suggestions!!

1953
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Can I change the font color from red to black after the document has been signed?

Can I change the font color from red to black after the document has been signed?

2054
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I created a PowerForm, I subsequently made a few edit changes in the form. Will the Power Form reflect the changes?

I created a PowerForm, I subsequently made a few edit changes in the form. Will the Power Form reflect the changes?

165
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I have 2 questions. First, Can I have the last person on a powerform make edits to a form? 2nd question I need to create a formula that adds the departure date and return date to come up with 2. How do I accomplish this?

I created a travel form with multiple approvers. I need the final approver to make changes if applicable before completing the Docusign. The form contains multiple places for a traveler to add dollar amounts to the form. We would like to have the ability to edit if necessary.We pay meals at $41.25 for the first and last day of travel and $55 for the in between day(s) ie. if we have someone traveling 3 days they would get $82.50(2days)+$55(1day) for a total of $137.50. I need the formula to see the Departure date and return date as one apiece to come up with a total of 2.

326
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How do I make an editorial change in a form? Either a misspelled word or to add words?

How do I make an editorial change in a form? Either a misspelled word or to add words?

53
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Bulk Send Issues

Trying to bulk send a document and am using a sample csv template. When I upload the csv template, I get an error message that no one was assigned to Role 2... but I don't need a Role 2, just Role 1. Whatever. I just comply and duplicate the name and email under the Role 2 name and email column that is already in Role 1. When I try sending the envelope- it gives me another error message saying I can't send the envelope to duplicate recipients... so basically what would you like me to do instead? since you're forcing me to assign a role 2?

4632
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is it possible to change the settings so that the 2nd signer only receives emails indicating that the documents have been signed by the 1st signer and not emails that show that the 1st signer has viewed the documents?

Is it possible to change the settings so that the 2nd signer only receives emails indicating that the documents have been signed by the 1st signer and not emails that show that the 1st signer has viewed the documents?

273
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Signer Unable to Click FINISH - No fields to complete

Hello... I just finished a training with my team and we all sent test eSign requests to each other. We added 2 recipients with a signing order. The first recipient does not have any fields to complete on the documents but was added as "Needs to Sign". When she clicks the link to open the document, she is unable to click Finish so the document will move on to the next person to sign. Any idea why? This is the first time we had this issue.

1093
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
there is no start envelope menu on my homescreen

there is no start envelope menu on my homescreen

942
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I have a document to sign, but getting message that I need to active my account. I have been signing documenst before but never encounter this

I have a document to sign, but getting message that I need to active my account. I have been signing documenst before but never encounter this

3066
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
What is the step to change the expiration date of each envelope already sent?

I have several packages that have been sent and are expiring and I don't want them to expire. How to change?

2593
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Sending an envelope to an approver or reviewer without the need for signature

It is frequent that we must forward a document to a non-signatory for "review" or "approval" but that person or persons does not have to sign the document. I see the approve and decline buttons but I don't think that is what I need (unless I'm mistaken).  Ideally this persons name with a date/time would appear but no digital signature is required. Is there such a feature or workflow that I'm missing?

4491
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Why is my formula not working?

I'm trying to use the formula below to determine a weighted score. I can validate that the formula fields within this formula are working correctly, but the final output is incorrect.(([Formula 1]*.3)+([Formula 2]*.3)+([Formula 3]*.2)+([Leader Score Section 4]*.1)+([Leader Score Section 5]*.1))/5The goal is that Formula 1 & 2 are each 30% of the score, Formula 3 is 20%, and the final two Leader Score Sections are 10%. When I use this with the value of 4 in every field, it calculates the answer as .8.If I remove the outermost parentheses, the answer calculates to 3.68

430
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
Expense Form

I created an expense form that will serve as a request for travel form and reconciliation form. The form has multiple pages dependent on the selections that are made. The traveler will start the form. They will add the expected expense and submit the docusign for the various levels of approvals. My question can the form go from the traveler, to the first approver and then 2nd approver(if applicable), then return back to the traveler to complete the after travel reconciliation part of the form and then to the first approver?

414
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I want to limit the input of a value (or number) to zero decimal places - integers only.. How do I do that?

I want to limit the input of a value (or number) to zero decimal places - integers only.. How do I do that?

1883
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Client Initials in Signature field

Somehow my client adopted her initials for both her initials and signature. If I resend a new document, will it allow her to change her signature or do I need to change something on my send before hand? Dan

921
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is there a way to have the "CC Receives A Copy" document recipients receive the copy of the document ONLY AFTER ALL have (docu)signed it?

Is there a way to have the "CC Receives A Copy" document recipients receive the copy of the document ONLY AFTER ALL have signed it?

70517
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I have a document that requires initial approval AND final approval. Is there a way to resend the form after initial approval has been secured?

I have a document that requires initial approval AND final approval. Is there a way to resend the form after initial approval has been secured?

564
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How do I correct a signer's name in the envelope that has been sent?

How do I correct a signer's name in the envelope that has been sent?

721
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
When configuring a new brand, how can you amend the size of the signing and/or sending logo? Thanks

When configuring a new brand, how can you amend the size of the signing and/or sending logo? Thanks

901
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is there a way to share specific envelopes with another user or do you have to just share all envelopes?

Is there a way to share specific envelopes with another user or do you have to just share all envelopes?

211
C
Docusign Employee
1 year ago

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