Hey @SarahinAlaksa, Welcome to the community.

I just wanted ask one question did you set the reminders on the sending document to the user?

Hi Pawan,

No, I didn’t. I simply sent it once on my end, and he received it 12 times on his end. 

Hello @SarahinAlaksa 

apologies for late reply, I will suggest you raise the ticket to the DocuSign support because this is kind of  unusual thing when it comes to send email notification for 12 times. and if you find anything, Please do let me know.

Thanks!

Hello @SarahinAlaksa ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!