Multiple Emails

Forum|Forum|2 years ago
May 30, 2024
4 replies
144 views

If I send one envelope for signature, my client gets 12 of the same emails all containing the same thing. That’s not right, what happened? I definitely didn’t send it 12 times. I sent it once and nothing glitchy happened when I sent it.

Sarah

eSignature

Pawan Gangwani

Hero

Hey @SarahinAlaksa, Welcome to the community.

I just wanted ask one question did you set the reminders on the sending document to the user?

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S

SarahinAlaksa

Author

Newcomer

Hi Pawan,

No, I didn’t. I simply sent it once on my end, and he received it 12 times on his end.

Pawan Gangwani

Hero

Hello @SarahinAlaksa

apologies for late reply, I will suggest you raise the ticket to the DocuSign support because this is kind of unusual thing when it comes to send email notification for 12 times. and if you find anything, Please do let me know.

Thanks!

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N

nathaly.monge

Docusign Employee

Hello @SarahinAlaksa ,

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Best regards,

Nathaly | Docusign Community Moderator
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