Core Capabilities

I need to send a client a form where they will fill out their social security number, sign it and then upload it themselves. I don’t need it back and I don’t want it back due to the social security number.  They don’t have a printer so I am trying to help them electronically sign some of these documents.  Can this be done?

How do I cancel my DocuSign membership?

I have created a seal with the help of support team. Now i want to use the seal image in the document when it get sealed. How can I do it?

Hi all.After a successful first time document sign, or at least I thought it was so, after the short interval the sender returned the documention requiring a missing signature. I am sure I signed all the yellow boxes. Now, trying to amend, the re-entering program with an amended won´t permit me to download my jpg signature. Previously, when the sign box appears there was the self .jpg upload option but now it doesn´t appear. Also I noticed from the first round, I wasn´t sure if it actually downloaded my preferred signature as whatever it was was extrememly small or condensed, not leaving anyone confident of what is actually going on.I´m now having a shed-load of conflictory issues with docusign; spending far too much time going around in circles without any resolve. So I´ve ended up having to decline or cancel any attemping signature further adding to contract cancellation and pending delays. I´ve cleared out the browser cache and any program files and cancelled any on

I work at a law firm in the UK. We send out deeds that also need to be signed by a witness. When we do this we want to be able to send alongside the deed an information sheet about what is involved as signing as a witness (their responsibilities, the process they need to follow to make it legally binding etc).  Our account manager suggested adding an Electronic Record and Signature Disclosure (ERSD).  However I have looked into this and it seems this gets added as standard to all envelopes sent from our account (not all documents that we send are deeds) and the ERSD as I understand it, is also required it to be signed.  The document we want to add is just for information.  Does anyone have any suggestions on how we can create the option of adding this document to some of our envelopes?We also use another esigning provider which unfortunately doesn’t allow you to sign as a witness (hence why we use DocuSign) and this has the option to customise the email sent with the link to

I no longer get notified when documents are completed or are being signed.  Has anyone had this issue?

On my old laptop when I open zipform eSign option then modify in DocuSign, it brings me straight to the prepare envelope page that has add recipients, add message, etc. without needing the emails of the recipients.On my new computer, however, when I try to do this, it keeps giving me an error and asking for the mails of the recipients. How can I get it to just bring me to the DocuSign prepare envelope page like my laptop without needing the emails? Is it something in the settings?

Just recently my templates when I choose one will not allow me to edit the “message” area.  Is this something new within DocuSign?

Hi Everyone, I need to add a dropdown field as a pre-fill field in a template and haven’t found a solution. I don’t even know if this is possible. Could you please give me a clue? Thanks in advance! 

If a document is not signed, and it’s been over a year, how do you locate it?  I can only search for up to a year.

I have been using Docusign to create fillable form templates. I cannot figure out how to set it up where the text that is put in the fillable form boxes matches the font of the letters- the default looks like Serif but our forms are in Arial 11 point, and I’d like the input text in the fillable blanks to match when filled out. I already have it set as Arial, 11 point, Blank under Fields & Properties in Sending Settings. Is there anything I can do to change this setting? Thank you.

I’ve been trying and trying to set up a demo account to try out bulk send, but all I get is a scrolling wheel.  Any advise would be appreciated! 

Hello, Would anyone know the escalation structure for Support cases unattended to? I’ve logged an issue that the support team has neither acknowledged nor responded to in about 1 week. It seems impossible to get their attention.

I have a document in an envelope, and I want to make sure that the customer and the owner can't see each other's signatures on the same document. Usually, if we use two separate documents in an envelope, we can control what each person sees. But I want to do this with just one document

Hello, I should like to learn if I’m able to edit/ remove/ delete text in fields of contracts that I [UPLOAD] to my DOCUSIGN® account?  It would very encouraging if I could receive a response to this question.  Thank you

Interacting with a document is causing my browser to repeatedly try to reach something in “algolia.net” and/or “algolianet.com”, which is something offshore and neither of which are reachable.   What is that for?  Why does Docusign seem to rely on more and more sketchy third-party CDNs as time goes on?  Given the possibility of sensitive information flying around, you guys really need to pull whatever those resources are back IN-HOUSE and serve vetted versions out directly yourselves.  This is a very typical mistake that misguided web devs make, which is tolerable for junk social-media sites, but not potentially important stuff like this. 

Hi! Is there a way to CC someone by default on all signings? For context - I assist with the coordination & organization of real estate transactions, and need to be copied on all signing events for the agent I work with. When using a template, I can pre program that to occur, but if the form used isn’t sourced specifically from that template, it falls through the cracks. We’re just getting familiarized with the Transactions tab for our active contracts, which unfortunately seems to function largely independently from the rest of DocuSign, and there is no way to share access for items within Transactions like there is for Templates etc. as access to Rooms does not seem to be available as an add-on and does not come with the Real Estate package. The agent I work with isn’t the most tech-savvy, so it’s necessary to automate things like this, and unfortunately there doesn’t seem to be an option to modify realtor forms sourced via DocuSign under Transactions the way you

I created it, sent it out, have people signing (and filling it in), I myself got the link to sign and fill it in, BUT… the envelope is nowhere to be found.Not in the ACTIVITY, not in the SENT, I can only access it by the receive-to-sign-email I got…I am in my 30-day trial and my profile is complete. I was thinking of a paid profile but this first experience is a huge cause of worry...

Was there any communication related to DocuSign logo change? Just wanted to make sure that, users are not confused with the change in logo!

Hi, I’m been trying to find a solution to remove or replace the envelope Id from my templates. I found that it is possible with the Envelope Id Stamp Control, but I want to know if it is available for Business Pro For Salesforce?

Hello, Can someone please tell me how I can convert a form I’ve signed on DocuSign to a PDF format? When I’ve sent it to my email address it opens as html.Thank you!

How do I stop information from one field from populating to another field. Example: I enter a Name on Form A. That name then populates into the Price line on Form B. When I correct the Price line in Form B, the Price replaces the Buyer Name in Form A.  

When I send new document, It doesn’t appear in the dashboard and I can’t find it

I sent a document for someone to sign, but when I logged back in after sending, it did not appear in any folders. I have no clue if it sent or if it was signed or anything

Good dayI sent  document for the client to sign about 2 hours ago, he has completed the document, but it is not showing on my history as being sent to client, nor is it showing the completed document, how would i then retrieve the audit trail