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I have sent multiple envelopes to one signer, and he has completed signing each envelope. On my end they show as complete. On his end they show “action required.” Is there a way to mark them as complete on his end? (Four envelopes, dated from November 2023 through April 2024)

@S.Nelson - That is odd.   It might be a cache issue on their browser.   Unfortunately, there is not a way to set them as complete on your end.   Could you have them log in from a different browser? 

Thanks! Great idea--I’ll ask him to try when he returns from annual leave. 

Its probably cache since you are the initiator. 

Hi @S.Nelson,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

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