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Completed Envelopes show as "Action Required"

  • April 25, 2024
  • 4 replies
  • 121 views
S
New Voice
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I have sent multiple envelopes to one signer, and he has completed signing each envelope. On my end they show as complete. On his end they show “action required.” Is there a way to mark them as complete on his end? (Four envelopes, dated from November 2023 through April 2024)

Best answer by JohnSantos

@S.Nelson - That is odd.   It might be a cache issue on their browser.   Unfortunately, there is not a way to set them as complete on your end.   Could you have them log in from a different browser? 

4 replies

JohnSantos
Guru
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  • JohnSantosGuru
  • Guru
  • Answer
  • April 25, 2024

@S.Nelson - That is odd.   It might be a cache issue on their browser.   Unfortunately, there is not a way to set them as complete on your end.   Could you have them log in from a different browser? 

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S
New Voice
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  • S.NelsonNew Voice
  • Author
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  • April 30, 2024

Thanks! Great idea--I’ll ask him to try when he returns from annual leave. 

JohnSantos
Justin Jiang
Established Contributor
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  • Justin JiangEstablished Contributor
  • Established Contributor
  • May 1, 2024

Its probably cache since you are the initiator. 

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Community Moderator
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