Completed Envelopes show as "Action Required"

Forum|Forum|2 years ago
April 25, 2024
4 replies
178 views

I have sent multiple envelopes to one signer, and he has completed signing each envelope. On my end they show as complete. On his end they show “action required.” Is there a way to mark them as complete on his end? (Four envelopes, dated from November 2023 through April 2024)

eSignature

Best answer by JohnSantos

@S.Nelson - That is odd. It might be a cache issue on their browser. Unfortunately, there is not a way to set them as complete on your end. Could you have them log in from a different browser?

JohnSantos

Answer

Guru

@S.Nelson - That is odd. It might be a cache issue on their browser. Unfortunately, there is not a way to set them as complete on your end. Could you have them log in from a different browser?

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

S

S.Nelson

Author

New Voice

Thanks! Great idea--I’ll ask him to try when he returns from annual leave.

Justin Jiang

Established Contributor

Its probably cache since you are the initiator.

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.

A

Alejandro.Ramos

Docusign Employee

Hi @S.Nelson,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.